Special Billing Analyst

1 dia atrás

Indaiatuba, São Paulo, Brasil Fortive Careers Tempo inteiro R$40.000 - R$80.000 por ano

Special Billing Analyst


Location -  São Paulo, Brazil - Hybrid] Why You Should Join [Company Name]

At Industrial Scientific, we believe in delivering exceptional service through innovation, collaboration, and integrity. As a Special Billing Analyst, you'll play a key role in ensuring accurate and timely billing processes that directly impact customer satisfaction and financial performance. Join a team that values your attention to detail, problem-solving mindset, and commitment to excellence.

What You'll Do

As a Special Billing Analyst, you will support the billing operations by managing invoice submissions and resolving discrepancies to ensure smooth financial transactions. Your responsibilities will include:

  • Submitting invoices through various customer portals
  • Investigating and resolving invoice rejections or disputes
  • Maintaining and updating Standard Operating Procedures (SOPs) for portal submissions
  • Tracking and prioritizing invoices requiring portal action
  • Securing necessary approvals and purchase orders for invoice processing
  • Updating customer standards and collection queues in Oracle with relevant notes and status
  • Researching and resolving payment discrepancies
  • Processing credit card payments
  • Managing Salesforce cases related to the Special Billing mailbox
  • Generating and maintaining reports for special billing activities
  • Communicating with customers via phone, email, or mail
  • Collecting data and preparing monthly billing metrics
  • Supporting additional administrative tasks as needed
What You Bring

Must-Have Qualifications

  • Proficiency in English (written and verbal)
  • Strong attention to detail and accuracy
  • Effective communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Analytical thinking and problem-solving skills
  • Ability to collaborate in a team-oriented environment
  • Comfort working in fast-paced or high-pressure situations

Preferred Qualifications

  • Experience with Oracle billing systems
  • Familiarity with Salesforce
  • Associate degree in a business-related field
  • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
What You'll Get

We offer a supportive and inclusive work environment where your contributions are valued. Benefits may include:

  • Competitive compensation
  • Flexible work arrangements (remote/hybrid options)
  • Paid time off and holidays
  • Health, dental, and vision insurance
  • Professional development and training opportunities
  • Parental leave and family support programs
  • Employee wellness initiatives
  • Opportunities for career growth within a global organization

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