IT Onsite Support Engineer

Há 7 horas

Santa Bárbara d'Oeste, São Paulo, Brasil Tech Source Managed Services Tempo inteiro R$40.000 - R$80.000 por ano

Role Description:

The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities:

  • Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.

·      Windows Client Administration.

  • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
  • Identify, log and resolve technical problems with software applications or network systems.
  • Identify potential changes and system improvements to present to technical teams for consideration and implementation.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.

·      Basic experience in supporting networks devices and servers in business environment.

  • Ensure that work is carried out within agreed service levels.
  • Explain and document technical issues in a clear way to technical teams, business stakeholders.
  • Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
  • Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
  • Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.
  • Hands on Experience End to End Desktop/Laptop life cycle management.
  • Experience and desire to work in a Global delivery environment.
  • Communication and Analytical skills

·      Provide technical support to clients on-site, resolving hardware, software, and network issues.

·      Install, configure, and maintain computer systems and related equipment.

·      Diagnose and troubleshoot technical problems using analytical and problem-solving skills.

·      Train and educate clients on how to use new technologies and software.

·      Document technical issues and solutions for future reference.

·      Maintain a positive and professional attitude while interacting with clients.

·      Stay up to date with the latest technology trends and advancements.

Technical Experience

:

The Tech-bar/OSS support member should have strong 
technical knowledge and hands–on experience

on below technologies:

  • Microsoft Client OS (Win 10, 11)
  • Active Directory & it's services, DHCP, DNS
  • Print and File share services
  • Hardware Break-fix
  • Patch Management

  • Desktop Support Engineer

    Há 8 horas

    Santa Bárbara d'Oeste, São Paulo, Brasil vega consulting Tempo inteiro R$60.000 - R$120.000 por ano

    Job Summary:We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.Key Responsibilities:Provide first- and second-level...

  • Desktop Support Engineer L1

    Há 13 horas

    Santa Bárbara d'Oeste, São Paulo, Brasil vega consulting Tempo inteiro R$94.479 - R$120.000 por ano

    Job responsibilitiesIdentify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software.Handle more complex issues that Level 1 support cannot resolve and escalate to Level 3 if necessary.Use remote access tools to troubleshoot and fix issues without needing to be physically present.Provide support to users...

  • Senior It Support Engineer

    2 semanas atrás

    Lagoa Santa, Brasil Rain Tempo inteiro

    Job DescriptionRain is the fastest-growing earned wage access (EWA) fintech in the U.S. , serving 3.5 million employees and backed by top investors like QED and Prosus . We've raised nearly $400M in funding—including the largest Series A in fintech history —and just closed our Series B to fuel our next stage of hypergrowth.We're seeking an experienced...

  • Senior It Support Engineer

    Há 2 dias

    Lagoa Santa, Brasil Rain Tempo inteiro

    Job DescriptionRain isthe fastest-growing earned wage access (EWA) fintech in the U.S. , serving3.5 million employeesand backed bytop investors like QED and Prosus .We've raisednearly $400Min funding—includingthe largest Series A in fintech history —andjust closed our Series B to fuel our next stage of hypergrowth.We're seeking an experienced Senior IT...

  • Information Technology Support Specialist

    Há 6 dias

    Santa Rosa, Brasil Teceze Tempo inteiro

    Hi, New Contract Opportunity – IT Support Engineer We're working with a leading global tech organization that is looking for an experienced IT Support Engineer.Role: Onsite IT Support EngineerLocation: km 1 RS 344 Road - Santa Rosa, Rio Grande do Sul, Brazil Job Type: Back-FillActivities

  • Information Technology Support Engineer

    4 semanas atrás

    Santa Rosa, Brasil TECEZE Tempo inteiro

    Hi, Role : Onsite IT Support Engineer Location: km 1 RS 344 Road - Santa Rosa, Rio Grande do Sul, Brazil Job Type : Back - FillActivities to be covered: Local support with a focus on critical incidents. Maintenance of communication systems and local infrastructure. Ensuring continuity of processes, minimizing operational impact. Expected Results: Operational...

  • Information Technology Support Engineer

    1 semana atrás

    Nova Santa Rosa, Brasil Teceze Tempo inteiro

    Hi, Role : Onsite IT Support Engineer Location: km 1 RS 344 Road - Santa Rosa, Rio Grande do Sul, BrazilJob Type : Back - FillActivities to be covered:Local support with a focus on critical incidents.Maintenance of communication systems and local infrastructure.Ensuring continuity of processes, minimizing operational impact.Expected Results:Operational...

  • Information Technology Support Specialist

    3 semanas atrás

    Santa Rosa, Brasil TECEZE Tempo inteiro

    Hi, 🚀 New Contract Opportunity – IT Support Engineer 🚀 We're working with a leading global tech organization that is looking for an experienced IT Support Engineer. Role: Onsite IT Support Engineer Location: km 1 RS 344 Road - Santa Rosa, Rio Grande do Sul, Brazil Job Type: Back-Fill Activities to be covered: - Local support with a focus on...

  • Information Technology Support Specialist

    Há 7 dias

    Santa Rosa, Brasil TECEZE Tempo inteiro

    Hi, New Contract Opportunity – IT Support Engineer We're working with a leading global tech organization that is looking for an experienced IT Support Engineer. Role: Onsite IT Support Engineer Location: km 1 RS 344 Road - Santa Rosa, Rio Grande do Sul, Brazil Job Type: Back-Fill Activities to be covered: Local support with a focus on critical incidents....

  • Information Technology Support Specialist

    1 semana atrás

    Santa Rosa, Brasil Teceze Tempo inteiro

    Hi, New Contract Opportunity – IT Support Engineer We're working with a leading global tech organization that is looking for an experienced IT Support Engineer.Role: Onsite IT Support Engineer Location: km 1 RS 344 Road - Santa Rosa, Rio Grande do Sul, Brazil Job Type: Back-Fill Activities to be covered: Local support with a focus on critical...

  • Information Technology Support Specialist

    3 semanas atrás

    Santa Rosa, RS, Brasil TECEZE Tempo inteiro

    Hi, New Contract Opportunity – IT Support Engineer We're working with a leading global tech organization that is looking for an experienced IT Support Engineer. Role: Onsite IT Support Engineer Location: km 1 RS 344 Road - Santa Rosa, Rio Grande do Sul, Brazil Job Type: Back-Fill Activities to be covered: Local support with a focus on critical incidents....

  • Information Technology Support Specialist

    Há 7 dias

    Nova Santa Rosa, Brasil TECEZE Tempo inteiro

    Hi, New Contract Opportunity – IT Support Engineer We're working with a leading global tech organization that is looking for an experienced IT Support Engineer. Role: Onsite IT Support Engineer Location: km 1 RS 344 Road - Santa Rosa, Rio Grande do Sul, Brazil Job Type: Back-Fill Activities to be covered: Local support with a focus on critical...