People Operations Generalist

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We're united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

Please submit your CV in English.

ABOUT THE ROLE AND OUR TEAM:

The People Operations Generalist role at TKWW will provide some operational support to People BPs, but with a renewed focus on process standardization, HR systems management, and data ownership. People Operations is responsible for setting the global standards, processes, and policies for all employee lifecycle changes, and the Generalist will play a key role in ensuring these processes are executed flawlessly across all regions. The People Operations Generalist will manage administrative tasks related to the employee lifecycle (such as onboarding, offboarding, promotions, merit adjustments, etc.), but with an increased emphasis on process alignment, systems management, and data integrity. As the "guardians of the data," People Operations is accountable for the accuracy and reliability of employee information, and you will help maintain this high standard by ensuring that all data and lifecycle changes are recorded and updated correctly.

RESPONSIBILITIES: 

• Employee Lifecycle Management:
  Manage and execute the end-to-end employee lifecycle processes, including onboarding, offboarding, promotions, merit adjustments, and employee transfers. Ensure all changes are documented accurately in HR systems, in employee files, in documented employee memos, and aligned with company policies and local labor laws.
• HR Systems Management & Data Integrity:
  Oversee and maintain employee data within the HR systems (e.g., HRIS, ATS, in collaboration with payroll). As a key member of the People Ops team, you will ensure that all employee lifecycle changes are accurately tracked and aligned with standard operating procedures. You will be responsible for ensuring the integrity of employee data, making sure it is up-to-date and reflects changes accurately across systems.
• Process Standardization & Execution:
  Follow and execute standardized People Operations processes for all employee lifecycle events, ensuring compliance with global policies and local regulations. Support the continuous improvement of these processes to increase efficiency and streamline workflows.
• Collaboration with Total Rewards:
  Support the People Operations team in areas related to Total Rewards, including compensation and benefits. You may assist with administering benefits programs, ensuring accuracy in pay and benefit-related changes, and liaising with external vendors or partners for benefits enrollment and compensation adjustments.
• Ad Hoc People Operations Support:
  Provide general support to the broader People Operations function on various initiatives, including but not limited to compliance projects, mandatory compliance training, and other HR programs.
• Regional & Global Partnership:
  • Work closely with global People Ops teams to ensure processes and initiatives are aligned across regions. In the absence of a local HRBP or People Ops team, you will be relied upon to handle a broad range of employee needs and act as a key resource for your region.
  • You will have the opportunity to partner with broader teams to provide additional support in areas such as Total Rewards (compensation and benefits), new hire orientation. 
  • You may be asked to provide local support for answering employee inquiries, providing guidance on company policies, benefits or other essential information, and acting as a liaison between employees and the global People teams.

SUCCESSFUL PEOPLE OPERATIONS GENERALIST CANDIDATES HAVE:

• Experience:
  3-5 years of experience in an HR Generalist, or People Operations role, with strong experience supporting employee lifecycle management processes (onboarding, offboarding, promotions, etc.), HR systems management, and compliance.
• Languages: 
  Fluent in Portuguese and English; Spanish is a plus.
  
• HR Systems & Data Management:
  Familiarity with HRIS systems and experience with data entry, system management, and reporting. Strong attention to detail and a passion for ensuring the accuracy and integrity of employee data.
• Process-Oriented Mindset:
  Experience in implementing and executing standardized HR processes, with a focus on streamlining workflows and maintaining compliance with global and local policies.
• Regional Expertise (where applicable):
  Experience working in specific geographic regions with an understanding of local labor laws and HR practices. In regions where you are the sole People Ops representative, the ability to take ownership of various HR functions, including performance management and employee relations, will be critical.
• Total Rewards Knowledge:
  A basic understanding of compensation, benefits, and rewards programs is a plus, particularly in how these programs impact the employee lifecycle.
• Communication & Interpersonal Skills:
  Strong verbal and written communication skills, with the ability to liaise between employees, People BPs, and other key stakeholders. Comfortable working across cultures and with diverse teams.
• Adaptability & Problem-Solving:
  Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously. You should be proactive, adaptable, and able to problem-solve as challenges arise.
• Attention to Detail:
  Meticulous attention to detail, especially when handling employee data, documentation, and system updates.
• Educational Requirements:
  Bachelor's degree in Human Resources, Business Administration, or a related field. HR certifications (e.g., SHRM-CP, PHR) are a plus.

WORK MODEL:

This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life's most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.   

WHAT WE LOVE ABOUT YOU:

• Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
• Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
• Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way.  You love to win, together.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

is our approach to hybrid work. It's designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is -eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

• For -eligible roles, this includes regular in-office time to foster collaboration and connection.
• For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice:  The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW's legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW's legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority. 

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