Supervisor Airport Services

Há 2 dias

Greater Rio de Janeiro, Brasil Emirates Tempo inteiro R$30.000 - R$60.000 por ano

Job Purpose
Job Outline:

  • Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to customers.
  • Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates? requirements for the day's operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised.
  • Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations.
  • Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
  • Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
  • Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.
  • Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels.
  • Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staff objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.

Qualification

  • Carry out credit card verification and Travel documents checks diligently.
  • When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.

Qualifications & Experience
Minimum `O? Level or equivalent.

Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.

Experience
Given the specific requirements at outstations, a minimum of 4 years? Airline Industry experience is required.

Knowledge/Skills
A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems.

Knowledge of Baggage Tracing and claims handling.

Knowledge of Microsoft Word/ E-Mail/ Excel advantageous.

Fluent in spoken and written English and local language.

Advanced skills in Customer Service Delivery.

Salary & benefits

Competitive Salary and Benefits

  • Airport Services Officer

    Há 2 dias

    Greater Rio de Janeiro, Brasil Emirates Tempo inteiro R$40.000 - R$80.000 por ano

    Job PurposeJob Outline:Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimised and the customer service levels are not impacted.Ensure that Handling Agent, caterers and other service...

  • Airport Services Officer

    2 semanas atrás

    Rio de Janeiro, Brasil The Emirates Group Tempo inteiro

    Job Purpose: Ensure a safe, efficient, cost effective and timely airport operation so that Emirates' image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall operation...

  • Airport Services Officer

    Há 3 dias

    Rio de Janeiro, Brasil The Emirates Group Tempo inteiro

    **Job Purpose: JOB PURPOSE** Ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the...

  • Airport Services Officer

    Há 4 dias

    Rio de Janeiro, Brasil The Emirates Group Tempo inteiro

    **Job Purpose**: **Job Outline**: - Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimised and the customer service levels are not impacted. - Ensure that Handling Agent, caterers...

  • Airport Services Officer

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil The Emirates Group Tempo inteiro R$40.000 - R$80.000 por ano

    Job PurposeJob Outline:Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimised and the customer service levels are not impacted.Ensure that Handling Agent, caterers and other service...

  • Airport Services Manager

    2 semanas atrás

    Rio de Janeiro, Brasil The Emirates Group Tempo inteiro

    Job Purpose: Manage and ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced to the highest standards. Ensure that appropriate action is taken for providing prompt service to Emirates customers to maintain, and where required, to restore the...

  • Agente de Serviços Aeroportuários

    4 semanas atrás

    Rio De Janeiro, Brasil Florira Airport Tempo inteiro

    **Somos mais que aeroportos**A Zurich Airport Brasil tem em seu DNA uma visão diferenciada da infraestrutura aeroportuária, baseada no conceito de ser mais que aeroportos, posicionando-se também como locais para compras, passeios, lazer e com alto potencial de desenvolvimento imobiliário sustentável. Pois temos a missão de desenvolver não apenas...

  • Airport Services Agent

    Há 3 dias

    Aeroporto Internacional de Guarulhos, Brasil Qatar Airways Tempo inteiro

    We are currently recruiting for Airport Services Agent in Sao Paulo, Brazil. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

  • Supervisor Operacional de Serviços

    2 semanas atrás

    Greater São Paulo Area, Brasil Cogent E Services Tempo inteiro R$60.000 - R$120.000 por ano

    Supervisor Operacional de Serviços*Estamos em busca de um profissional dinâmico e experiente para assumir o papel de Supervisor Operacional de Serviços na Eserv Soluções em Serviços. Este cargo é fundamental para garantir a eficiência e a excelência operacional em nossos serviços prestados. O Supervisor Operacional será responsável por liderar...

  • Senior Airport Services Agent

    2 semanas atrás

    Rio de Janeiro, Brasil The Emirates Group Tempo inteiro

    Job Purpose: JOB PURPOSE To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames...