Service Line Manager Crushing Consumables

The Service Line Manager (SLM) for Crushing Consumables will be responsible for the regional Service Line strategy and as a main contributor to add a deep technical approach to the sales process. You will approach this task directly as well as steer, coordinate, and prioritize such together with the sales team and incoming Solutions Specialist. As the SLM, you establish the identification of business opportunities, generation of leads, and foster client relationships to meet or exceed sales goals, support installation assistance, as well as inspections and measurements on-site. You also have to ensure customer support, troubleshooting, and participate in customer seminars and presentations.
This role aims to enhance customer satisfaction and achieve growth objectives.

Short department descriptionThe Service Line Crushing Consumables is a specialized segment that not only supplies customized services and wear-resistant components but also offers a comprehensive suite of solutions to enhance the efficiency, reliability, and overall productivity of crushing operations throughout the entire product lifecycle.

Your responsibilities

Coordinate sales/ technical teams and go-to-market efforts for the Service Business Line Crushing Consumables

Manage/coordinate customers and their consumables throughout the product life cycle, improving aftermarket growth and increasing client base, including technical visits, trials, and support

Identify the most suitable products/solutions based on ongoing customer and market assessment and support the development of the aforesaid in alignment with GSLM & engineering

Implementing global Service Group strategy in the designated market, incl. all financial and operational aspects (like forecast, OI, CM, budgets, etc.)

Submit regular sales and product reports and ensure integrity within the company's CRM, ERP, and other related systems

Own all technical aspects of the service line towards sales colleagues and clients (like training, health checks)

Manage/coordinate with the proposal & engineering team the provision of accurate and timely quotations

Support/own inventory levels in designated regions, ensuring consumables availability in alignment with the GSLM

What you bring
Minimum of 5 years' experience in the relevant product line, service line, or process equipment is essential. Specific experience with consumable products is a plus.

Deep product and competitor knowledge to develop effective sales strategies and objection-handling techniques.

Ability to understand the economic drivers of the mine and provide support to optimize value generation, and capable of communicating such complex concepts to customers in simple terms.

Skilled in collaboration with a broad range of stakeholders, from customers to organization leaders

Good communication skills, written and spoken, along with strong reporting and presentation abilities

Able to travel up to 75%, domestic and international travel.

Must be physically able to climb onto structures and stairs in industrial plants and mines.

College degree or equivalent experience.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLSmidth is the leading supplier of engineering, equipment, and service solutions to customers in the mining and minerals industries – for more information, please visit

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