Site Reliability Engineer

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AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17 industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

WHAT YOU WILL DO

Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call;
On call shifts: every 6 weeks, for one week as primary responder and next week as secondary;
Manage alerts daily, check systems, and escalate issues as needed;
Be part of a team that provides 24×7 on-call support for critical SaaS events;
Be available in case of emergencies when team members are not available or need help;
Document issues and remediation steps;
Proactively create appropriate monitors in the EKS/K8S ecosystem;
Deploy to EKS/K8s cluster using Terraform and Helm;
Learn and maintain existing infrastructure running under Docker Swarm;
Improve existing infrastructure health by implementing checks and scripts to correct known issues;
Maintain and develop deployment code;
Automate manual tasks;
Implement/integrate new technologies in our Cloud Infrastructure;
Collaborate with other teams and departments to provide the highest level of support and assistance;
Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes;
Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers;
Perform RCA and take necessary corrective actions to prevent the recurrence of issues;
Create and assign alert-related actions to the appropriate team after the investigation;
Handle support requests for environment-specific actions;
Identify and provide automation requirements to improve RCA.

MUST HAVES

2 years of professional experience;
Experience working with Datadog;
Hands-on experience as an AWS Cloud Engineer;
Working knowledge of EKS/Terraform/Helm;
Working Experience with Docker and Docker Swarm;
Good understanding of AWS IAM roles and policies;
Experience logging and monitoring AWS resources using CloudWatch logs;
Experience working in a Linux environment;
Proficient in Bash and/or Python scripting;
A strong understanding of web technologies such as REST APIs;
Working Experience with monitoring solutions, such as Grafana and Prometheus;
Excellent oral and written communication skills;
Customer-facing communication skills to effectively explain issues and RCAs to them;
Experience in Product/Application Support for SaaS-based products;
Understanding of APIs, Databases, Systems Architecture, and Design;
Designing, implementing, and operating in a DevSecOps;
Excellent communication skills, both written and verbal;
Ability to work independently as well as within a collaborative environment;
A technical aptitude with the desire to learn new and evolving technologies;
Upper-Intermediate English level.

PERKS AND BENEFITS

Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

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