IT Operations Administrator-Sao Paulo

Join phData, a dynamic and innovative leader in the modern data stack. We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, Pinecone, Glean and dbt to deliver cutting-edge services and solutions. We're committed to helping global enterprises overcome their toughest data challenges.

phData is a remote-first global company with employees based in the United States, Latin America and India. We celebrate the culture of each of our team members and foster a community of technological curiosity, ownership and trust. Even though we're growing extremely fast, we maintain a casual, exciting work environment. We hire top performers and allow you the autonomy to deliver results.

• 6x Snowflake Partner of the Year (2020, 2021, 2022, 2023, 2024, 2025)
• Fivetran, dbt, Atlation, Matillion Partner of the Year
• 1 Partner in Snowflake Advanced Certifications
  
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, etc)
• Recognized as an award-winning workplace in US, India and LATAM

The IT Operations Administrator at phData will be expected to:

• Manage and resolve IT support requests from employees spanning device, account, application, server, and service issues.
• Answer employee questions regarding laptops, accounts, and cloud computing.
• Create and configure accounts for new employees, and de-provision accounts for departing employees.
• Change configurations, settings, and permissions to fix computer issues.
• Configure and ship new laptops to employees.
• Wipe and reinstall OS on laptops for offboardings and refreshes.
• Complete vendor trade-in program for old devices.
• Maintain IT asset inventory.
• Conduct timely review of security alerts across multiple platforms and maintain device security compliance statuses.
• Work with different MDM systems and execute app deployments and policy implementations.
• Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations.
• Participate in onboarding meetings, presentations, and activities.
• Create proposal docs and technical documentation to drive well–defined IT implementations.
• Provide on-site audio/visual setup and technical support for occasional events.
• Complete projects to automate processes and harden security within the organization
• Execute all core responsibilities reliably and independently

Experience and other requirements:

• A total of 3+ years of experience with at least 1 year as a System Admin or Network Admin.
• Available to be in the local office, if/when one exists, as needed, up to 3 days a week.
• Available to work primarily 8:00 AM to 5:00 PM with some flexibility in hours, along with at most 1 weekend shift on-call a month.
• Hands-on experience with macOS, Windows 11, Windows Server, MDM, Google Workspace, MS Entra ID, AWS, MS Office 365
• Extensive experience and excellent troubleshooting skills on all operating systems, laptop and desktop hardware, and other IT devices.
• Knowledge of security and network monitoring tools and applications.
• Advanced knowledge and experience in cloud platforms like Azure and AWS.
• Advanced knowledge and experience in Windows and macOS installation, maintenance, and troubleshooting.
• Excellent communication skills, both written and verbal.
• Extensive customer support experience with being a good team player.
• Strong problem-solving and time-management skills.
• Detail-oriented.
• Bachelor's degree preferred.

Preferred Skills/Experience:

• Prefer any of the following hands-on experience: Windows, macOS, Entra ID (Azure Active Directory), Intune (Microsoft Endpoint Manager), Microsoft Defender, Office 365, Google Workspace/GSuite, Azure Sentinel, AWS Workspaces, AWS EC2 and networking, Windows Server, Jamf suite, Jira service management, OpenVPN, etc.
• Experience in servers and virtualization.
• Experience in network (routing, switching, wireless, and security) infrastructure setup and maintenance.
• Experience with SSO and SCIM configurations
• A service certification like ITIL

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.