IT Solutions Business Analyst

KQ RH, in partnership with a world-leading multinational company, is creating a modern technology center in Brazil, which will serve as the strategic hub to support all the company's global units. Join this innovative team and help transform the future of technology
POSITION HIGHLIGHTS

• Hybrid work model, based in Indaiatuba/SP

• Fluent English is mandatory

• Knowledge in Agile/DevOps, ability to run SQL queries, and proficiency in MS Project for project planning.
ABOUT THE OPPORTUNITY
We are seeking a highly skilled and motivated LIMS Process Expert to join eLIMS-NG Business Integration and Rollout (BnR) Team. The ideal candidate will be responsible for managing, optimizing, and supporting our eLIMS-NG processes while providing exceptional training, communication, and support to end users and business stakeholders. This role is crucial in ensuring that the system is utilized efficiently, meets the needs of the organization, and aligns with business objectives. The ability to quickly learn about specific process areas and work autonomously is essential for success in this position.
RESPONSIBILITIES

• Work closely with business units to understand their needs and provide insights on how the eLIMS-NG can support their objectives.

• Rapidly gain understanding of specific process areas to effectively support and optimize eLIMS-NG.

• Collaborate with project management to ensure projects are delivered on time, within scope, and within budget, coordinating efforts across cross-functional teams and stakeholders.

• Collaborate with lab, IT teams, and other stakeholders to optimize their processes and workflows.

• Conduct comprehensive gap analyses to identify gaps in the system as compared to the business processes. Develop and implement actionable plans to address identified gaps, ensuring that the eLIMS-NG meets the evolving needs of the business.

• Identify opportunities for process improvement and adapt eLIMS-NG solutions to enhance system performance and user satisfaction.

• Create user friendly training materials, manuals, and job aids to support end users in navigating eLIMS-NG.

• Conduct regular training sessions, workshops, and one-on-one coaching to ensure users are proficient in utilizing the system.

• Assess training effectiveness and provide ongoing support to address any gaps in knowledge or skills.

• Act as the primary point of contact for inquiries, troubleshooting, and technical support.

• Provide timely responses to user queries and support requests, ens
TECHNICAL REQUIREMENTS

• Bachelor's degree in Information Technology, Engineering, Information Systems, or related fields

• Fluent English (written and spoken communication)

• Solid experience as a Functional or Business Analyst in structured IT environments

• Knowledge of UML, Visio, for process modeling and diagrams

• Familiarity with functional design, user journey mapping, and technical specification writing

• Experience with Agile management tools such as Azure DevOps, Jira, or similar

• Experience delivering functional training and presentations to stakeholders

• Proven ability to translate business requirements into user stories with clear acceptance criteria
DESIRED BEHAVIORAL PROFILE

• Masters degree in Life sciences, computer science or related fields.

• Fluent English (written and spoken communication)

• Experience in Business Analysis

• Autonomous, proactive, strong stakeholder management skills, and adaptable to change.

• Communication, Training and Development, Interpersonal Relationship and Collaboration, Problem Solving and Analysis, Autonomy, Adaptability and Flexibility.
ADDITIONAL INFORMATION:
Location: Indaiatuba/SP
Advanced and/or fluent English is mandatory, as the role involves working with international teams
Work model: Hybrid, with 3 mandatory on-site days per week in the Indaiatuba office
Contract type: CLT (Brazilian labor law employment contract)

Escolaridade Mínima: Ensino Superior

Idiomas:

• Inglês (Avançado)

• Bolsa de Estudos de línguas

• Plano Odontológico
• Seguro de vida
• Psymeet
• Plano de saúde
• Vale Transporte
• Wellhub (Gympass)
• Vale refeição