Implementation Team Lead LATAM

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Implementation Team Lead LATAM

As the Team Lead for Implementation in our LATAM region, you will be responsible for building, defining, and delivering success for a high-performing team of Implementation analysts. You will combine deep technical acumen with strong leadership to ensure our customers achieve robust, scalable integrations while driving strategic growth for the broader Americas Implementation organization.

Lead & Define Success

• Set Direction and Strategy: Set a clear direction for your team that aligns with the long-term goals LATAM, the Americas and the global Implementation Engineering function.
• Executive Liaison & Change Agent: Serve as the operations liaison for the President and LATAM leadership team, helping to ensure LATAM operations are aligned with global direction and acting as a voice of Ops and a key change management agent.
• Stakeholder Synthesis & Communication: Serve as a very strong communicator, able to synthesize the complex needs of the region and your team, and effectively translate these requirements to Product and Ops leadership stakeholders.
• Drive Implementation Excellence: Lead your team to deliver a world-class customer experience, ensuring customers go live efficiently with robust, scalable integrations.
• Thought Partner & Escalation POC: Act as a final point of technical escalation, providing guidance and deep technical expertise to help Implementation analysts navigate the most complex projects and integrations.
• Clear Communication: Define clear performance expectations with each team member and effectively communicate the "why" behind strategic decisions and priorities to ensure alignment with Company & Operations goals.

Deliver Results & Optimize

• Impact Focus: Strategically deploy the best people on the most impactful, needle-moving customer projects.
• Process Multiplier: Act as a multiplier for your team, leveraging your skills and experience to bring out the best in those around you. You will add processes that accelerate delivery, remove those that slow the team down, and champion long-term solutions over quick fixes.
• Autonomy & Accountability: Foster an environment of autonomy, ownership, and accountability, empowering team members to drive their own results.
• Global Collaboration: Proactively collaborate with regional and global teams to drive initiatives that enhance the size, quality, and scalability of the worldwide IM organization.

Leadership & Team Building

• Experience (Mandatory): 5+ years of previous people leadership experience in managing Implementation analysts, Technical Consultants, or Technical Project analysts, including coaching, goal setting, and performance management.
• Build the Best-in-Class: A proven ability to hire and retain top talent, actively grow high-potential talent, and maintain a high quality bar by making tough personnel decisions when necessary.
• Culture Champion: Committed to building diverse and inclusive teams, and acting as a leader beyond your team's boundaries to preserve and foster our unique culture.

Technical & Global Expertise

• Domain Expertise: Experienced with complex integration projects within a large global setting (e.g., professional services, finance, retail, or general technology).
• Process and Operational Drive: A proven track record of helping to drive global process change, setting up tools, procedures, and methodologies to ensure operational success at scale.
• Global Acumen: Possess a clear understanding of the dynamics and challenges of working in a global organization, including the ability to collaborate effectively across international time constraints
• Commerce Knowledge: Clear understanding of the challenges inherent in global commerce and the various technical and operational dependencies required for a large client to be successful across different regions.
• You have a fluent level of Portuguese and English, both written and spoken. Spanish is a plus
• Availability to work 3 days in person on Morumbi/SP

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

This role is based out of our São Paulo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.