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Senior QA Engineer

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The company: We are a global custom software development and IT project staffing organization without geographic restrictions; we operate globally, navigating technology and business challenges with expertise. Our U.S. headquarters are in San Diego, California and we also have strategically located development centers in Brazil, Mexico, Peru, and Uruguay. Our Latin America headquarters are based in Porto Alegre, Brazil, with a branch in São Paulo. For over two decades, we have been globally recognized in the software and innovation market for delivering projects with added value, crafted by agile teams of skilled professionals. Check out our international page at 

Project: We're seeking a proactive, hands-on QA professional who excels in manual testing methodologies and can contribute to building robust technical support processes for our insurance claims handling operations. The successful candidate will be detail-oriented, possess strong analytical skills, and demonstrate the ability to work effectively in both quality assurance and technical support capacities.

Responsibilities:


• Design and execute comprehensive manual test scenarios using structured methodologies


• Perform thorough manual validation of RESTful APIs (POST, DELETE, etc.) and SOAP services, creating detailed and robust test cases through hands-on testing approaches.


• Conduct manual end-to-end testing across web applications and user interfaces, ensuring comprehensive coverage of user workflows and business processes.


• Identify edge cases and hidden requirements within test flows through meticulous manual exploration and systematic test case design.


• Collaborate with development teams to define test coverage KPIs and suggest quality improvements based on manual testing insights.


• Provide technical support for claims handling procedures, troubleshooting issues and documenting solutions for internal teams.


• Contribute to process definition and optimization of QA workflows and technical support procedures within the insurance claims domain.


• Communicate clearly in English with international teams and work independently with minimal supervision.


• Document and track defects with detailed reproduction steps and collaborate with development teams for resolution.

Requirements:


• 5+ years of experience in manual quality assurance with a strong foundation in test case design and execution.


• Expertise in manual API testing using tools like Postman, Insomnia, or similar platforms for REST and SOAP service validation.


• Proficient in manual UI testing with a strong understanding of cross-browser compatibility and user experience validation.


• Experience with SOAP web service testing through manual approaches and testing tools.


• Exceptional attention to detail and critical thinking in identifying testing coverage gaps and potential issues.


• Advanced written and spoken English for effective communication with international stakeholders.


• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.

Nice to Have:


• Automation testing experience with tools such as Selenium, Rest Assured, and Playwright.


• Experience working in insurance or financial services with an understanding of claims processing workflows.


• Process definition and optimization experience, particularly in establishing QA workflows and technical support procedures.


• Technical support background with experience in customer-facing or internal support roles.


• Workflow optimization skills with the ability to identify and suggest/implement process improvements.


• Familiarity with CI/CD pipelines, including Jenkins, GitHub Actions, or similar tools.


• Experience with performance testing tools like JMeter or Gatling for non-functional testing.


• Knowledge of BDD frameworks and collaborative testing approaches.


• Experience with defect tracking systems and test management tools.


• Understanding of Agile/Scrum methodologies and participation in sprint planning and retrospectives.