Customer Success Manager
Há 2 horas
Your Role
Do you want to become an expert in IoT and emnify's solutions? Are you a customer-centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success Management team
The Customer Success Manager will play a crucial role in driving customer satisfaction, retention, and revenue growth through effective upselling and successful renewal processes.
This position requires a strong blend of technical curiosity, interpersonal skills, and a deep understanding of our products/services to effectively engage with customers, address their needs, and maximize their value from our offerings.
We are dedicated to ensuring that our international customers from a variety of industries get the best out of emnify's technology. In the role of Customer Success Manager, you will have ownership and responsibility for your accounts, and you will be contributing to the success of our IoT business.
Your Impact
Upsell strategy and execution: develop and implement upsell strategies that leverage customer needs and business goals to identify opportunities for expansion within existing accounts. Collaborate with our Sales and Product teams to create personalized upsell plans tailored to each customer's unique requirements.
Renewal management: oversee the end-to-end renewal process, ensuring timely communication, negotiation, and execution of renewal contracts. Address any concerns or obstacles that may arise during the renewal process to secure continued partnership with clients.
Technical expertise: develop a deep understanding of our products/services, including their features, benefits, and technical intricacies.
Customer relationship management: build and maintain strong relationships with key stakeholders within client organizations. Serve as a trusted advisor by understanding their business objectives and challenges and aligning our solutions to meet their needs.
Proactive monitoring: continuously monitor customer usage and engagement with our products/services to proactively identify opportunities for upselling and potential risks to renewal. Take preemptive actions to address any usage gaps or concerns.
Cross-functional collaboration: collaborate with the sales, marketing, and product teams to share customer insights, feedback, and suggestions for product improvements. Work closely with these teams to ensure a unified and customer-centric approach.
Your Skills
Minimum 3 years of experience in IoT, Telco, Network infrastructure, Cloud infrastructure, Embedded systems, in the departments of Customer Success, Account Management, Customer Support or Consultancy.
Good knowledge of network topics (e.g., IP addresses, VPN) as well as a passion for IoT, M2M and Telecom products.
Strong upselling and cross-selling skills combined with business acumen to drive customer growth, paired with a customer-centric mentality. This includes a commercial, problem-solving approach and a service-oriented mindset, thriving in a fast-paced and dynamic environment.
High level of ownership, proactivity and solution-orientated mindset.
Outstanding communication in English and Portuguese.
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