Client Success Manager
Há 3 dias
- Location: Remote (Work From Home)
- Job Type: Full-Time
- Salary: Starting at $935 USD/month (with performance-based increases)
- Monday to Friday
- Flexible hours (must attend the daily team meeting at 3 PM CET)
About Us
We're a fast-growing digital marketing company helping creators and entrepreneurs build profitable personal brands on Instagram and TikTok using AI tools.
Since 2019, we've helped over 3,600 clients from complete beginners to business owners grow their presence online and monetize their audiences through short-form content strategies, coaching, and automation.
About the Role
We're looking for a Client Success Manager (CSM) to join our remote team and help our clients succeed through personalized coaching and support.
As a CSM, you'll be the go-to person for clients, guiding them step by step through our brand-building program, reviewing their content, and ensuring they see results.
Key Responsibilities:
- Conduct kick-off calls to onboard new clients (script provided)
- Collaborate with clients to gather brand insights and review content strategies developed by our Content Research Experts to ensure alignment, accuracy, and relevance across 30 personalized short-form video content ideas per client.
- Provide feedback on client videos via Loom video or written comments
- Offer daily support through Facebook Groups, WhatsApp and Slack
- Maintain 24-hour response time (Monday-Friday)
- Manage up to 60 active clients while keeping communication organized
- Attend a daily team meeting at 3:00 PM CET (required)
- Submit daily and weekly reports tracking client progress and milestones
- Conduct 1:1 zoom meetings with clients about social media strategies and helping them with editing or minor tech related issues
What We Offer:
- Starting pay: $935/month (USD)
- Increases to $1,000 - $1,600 based on performance and tenure
- Full training & mentorship program we'll guide you step-by-step
- Flexible full-time working hours (except for the daily meeting)
- Collaborative, supportive team culture with open communication and daily check-ins
- Long-term career growth opportunities within a fast-growing company
Qualifications:
- Excellent spoken English (clear and easy to understand)
- Experience in content creation (Instagram or TikTok preferred)
- Previous experience in customer success, coaching, or client support
- Strong written and verbal communication skills
- Organized, reliable, and responsive
- Proficiency with AI tools like ChatGPT or video editing software
- Able to work full-time
- Must have stable internet connection and a working computer/laptop
How to Apply
Please submit your application with:
- Your resume (CV)
- A short note about your experience with content creation or client management
Job Type: Full-time
Pay: R$5, R$8,744.64 per month
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