Cloud Engineer

Summary
Guidewire's Cloud Engineering Team, part of Guidewire Global Support (GGS), provides 24/7 support for customers using Guidewire's software on the Guidewire Cloud Platform. The team focuses on automating processes to enhance system efficiency and reliability.

Cloud Engineers play a key role in operating Guidewire's cloud platform and Insurance Suite products, developing tools to optimize system availability and performance for multi-tenant SaaS environments. They work closely with product developers to ensure the platform meets functional and non-functional requirements like performance, observability, and maintainability.

The role requires strong independence, problem-solving skills, and expertise in technologies like Kubernetes and Aurora. Ideal candidates are passionate about automation, eager to learn new tools, and experienced in SaaS production support within cloud-native AWS environments.

Job Description
Essential Duties and Responsibilities

• Deploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environments
• Administer and automate the team's growing presence in AWS Operational support for Guidewire's flagship highly integrated Java-based Insurance Suite web applications
• Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform
• Develop and deploy tooling to aid in driving 24x7x365 service operations of critical worldwide systems
• Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
• Create system documentation and training materials to empower and educate our own and others.
• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

Required Education, Skills And Experience

• Bachelor's Degree in Computer Science or related field
• Cloud computing experience- AWS preferred.
• Familiarity with the Agile software development lifecycle
• Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc.
• Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
• Demonstrable experience with automating systems and infrastructure with Terraform
• Production-At-Scale support background in a heavily microservice-based world
• Working with Kubernetes is a plus.
• Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)
• Background utilizing and supporting log analytical tools such as DataDog (Logging and APM) Great understanding of DevOps tools, CI/CD and hands-on experience with git, Bitbucket and TeamCity
• Seasoned expertise around x.509 certificate technology and basic concepts of encryption
• Solid understanding of concepts surrounding containerized networking and all things IP
• Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
• Advanced exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture.
• Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs.
• Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.

Personal Qualities And Soft Skills

• A no-fear approach to ambiguity and a startup-like culture
• You greatly prefer CLIops to ClickOps
• You enjoy teaching and being a mentor to others
• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving
• Strongly analytical mind with a penchant for process development and enhancement
• Display a strong work ethic and do whatever it takes to get the job done
• A highly positive can-do attitude with a knack for being a team player
• Excellent communication skills and ability to explain complex technical concepts to a varied audience
• Demonstrate strong follow-through and consistently keep commitments to customers and employees

Other Requirements

• Ability to read, write, and speak fluent English
• We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
• Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings
• Work Timings / Shifts : (Rotational Weekend on-call)
• Candidates are required to be on rotational weekend on-call

About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.