Virtual Assistant

Há 23 horas

São Paulo, São Paulo, Brasil Simpalm | Digital Innovation Tempo inteiro R$30.000 - R$60.000 por ano

Brief Role Summary:

The Virtual Patient Coordinator is responsible for managing patient communication and administrative coordination in a remote healthcare environment. This role ensures a smooth patient journey by handling scheduling, follow-ups, procedure education, documentation, and acting as a liaison between patients and healthcare providers to improve patient satisfaction and operational efficiency.

Key Responsibilities

  • Coordinate and manage patient appointments, including scheduling, rescheduling, and confirmations
  • Handle inbound and outbound patient communications via phone, email, and messaging platforms
  • Maintain accurate patient records in the EMR/EHR systems
  • Verify patient information and insurance details
  • Follow up with patients regarding treatment plans, referrals, and missed appointments
  • Assist healthcare providers with administrative support and documentation
  • Educate patients on procedures, forms, and next steps
  • Ensure compliance with HIPAA and healthcare privacy regulations
  • Identify and report any patient concerns or service issues

Required Qualifications

  • 1–3 years of experience in healthcare administration or patient coordination
  • Over 
    five year
    s working as an Admin Assistant
  • Experience handling patient communications in a professional setting
  • Familiarity with EMR/EHR systems and medical terminology
  • Strong organizational and multitasking abilities
  • Excellent verbal and written English communication skills
  • Reliable internet connection and ability to work remotely

Nice-to-Have / Preferred

  • Previous experience in telehealth environments
  • Knowledge of US healthcare insurance processes
  • Bilingual (Spanish-English)
  • Experience with CRM or scheduling software
  • Certified as a Medical Assistant

Ideal Candidate Profile

  • Compassionate and patient-focused demeanor
  • Highly organized with strong attention to detail
  • Adaptable and calm under pressure
  • Proactive communicator and problem-solver
  • Comfortable working independently in a remote setting

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