BRA - Customer Service Representative

1 semana atrás

São Paulo, São Paulo, Brasil Tidal Tempo inteiro
Job Title: Customer Service Representative
Contractor Fee: $1,700-$2,300/month (USD)
Work Arrangement: Remote
Engagement Type: Independent Contractor
Commitment: Open to Part-time or Full-time
Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We're hiring a Customer Experience & Operations Support Specialist to support a fast-growing, premium direct-to-consumer brand in the home and lifestyle space.

This role is intentionally designed to balance high-touch customer support during peak periods with operational and administrative support during slower seasons, ensuring consistent value year-round. You'll serve as backup and overflow coverage for customer inquiries while also supporting internal teams with order coordination, wholesale support, reporting, and process improvement work.

The ideal candidate is empathetic with customers, highly organized, and comfortable shifting between customer-facing work and behind-the-scenes operational tasks.

Key Responsibilities:
Customer Experience & Support
  • Respond to customer inquiries related to orders, returns, exchanges, refunds, and product questions via email and other digital channels
  • Provide overflow and coverage support when the primary CX agent is unavailable or during seasonal spikes
  • Resolve issues in line with brand policies while maintaining a high standard of empathy and professionalism
  • Maintain strong product knowledge to confidently answer questions and make recommendations
Wholesale & Order Support
  • Assist with wholesale, bulk, and corporate order coordination
  • Support order logistics, ticketing, and basic freight-related coordination
  • Respond to wholesale partner questions related to orders and products
Operations & Internal Support (Off-Peak Focus)
  • Support internal teams with order tracking, inventory coordination, and reporting
  • Assist with basic administrative and operational tasks as assigned
  • Collaborate with fulfillment and warehouse partners to ensure smooth order execution
  • Help document CX processes, FAQs, and internal workflows to improve efficiency
Feedback & Continuous Improvement
  • Capture customer feedback and identify recurring themes or issues
  • Contribute ideas for improving customer experience, internal processes, and documentation
  • Act as a customer advocate internally by flagging trends and opportunities for improvement
Software/Platforms/Tools:
  • Helpdesk or ticketing systems (e.g., Gorgias, Zendesk, or similar)
  • Shopify or similar eCommerce platforms
  • Google Workspace (Docs, Sheets, Gmail)
  • Slack or similar team communication tools
Qualifications:
  • 3–5 years of freelancing experience.
  • Excellent written and verbal English communication (C1 or C2 level).
  • 1–3 years of experience in customer support, customer experience, or operations support
  • Experience supporting a DTC, eCommerce, or retail brand preferred
  • Strong written English communication skills with a calm, empathetic tone
  • Highly organized, detail-oriented, and comfortable juggling multiple priorities
  • Ability to think end-to-end from both a customer and business perspective
  • Proactive self-starter who can adapt workload based on seasonal demand
  • Comfortable working independently in a remote, fast-moving environment
Shift Schedule:
  • Monday to Friday, with some overlap with US business hours preferred
  • Increased coverage expectations during peak seasons and promotional periods
  • Flexible task allocation during off-peak periods

  • BRA - Customer Service Representative

    1 semana atrás

    São Paulo, São Paulo, Brasil Tidal Tempo inteiro

    Job Title: Customer Service Representative Contractor Fee: $1,700-$2,300/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Open to Part-time or Full-time Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses...

  • Customer Service Representative

    Há 2 dias

    São Paulo, São Paulo, Brasil Solenis Tempo inteiro

    Position: Customer Service RepresentativeWork Location: Campinas/SPWork Model: Hybrid POSITION SUMMARY  The Customer Service Representative is a customer facing role within Diversey and serves as the main point of contact for our internal sales team and external customers. The ultimate goal in this role is to provide excellent customer service to both...

  • Customer Service Representative Manager

    Há 7 dias

    São Paulo, São Paulo, Brasil Syensqo Tempo inteiro

    Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the...

  • Customer Service Representative

    3 semanas atrás

    São Paulo, Estado de São Paulo, Brasil Lite Tech Tempo inteiro

    We’re Hiring! Customer Service Representative / Service Desk Analyst (German C1) - REMOTELite Tech (formerly Lite Organização Ltda) São Paulo – SP | REMOTE / Hybrid 3 Open PositionsAre you passionate about solving technical problems and supporting users around the world?Do you speak German (C1 – fluent)?If yes — we want to meet you! Lite Tech is...

  • CSR (Customer Service Representative)

    1 semana atrás

    São Paulo, São Paulo, Brasil Orion Engineered Carbons Tempo inteiro

    Summary Customer Service | Non Technical Customer Service Role Profile SummaryThe Non Technical Customer Service job family is responsible for providing customer service to non-technical customers. This may include providing information about products and services, taking orders and payments, and resolving customer service issues. They may also be...

  • Customer Service Representative

    3 semanas atrás

    São Paulo, Estado de São Paulo, Brasil Lite Tech Tempo inteiro

    Customer Service RepresentativeLite Tech (formerly Lite Organização Ltda) São Paulo, Brazil (Hybrid) We’re Hiring! Remote Service Desk Analysts (Russian + English)Lite Tech | Brazil • Remote • 3 Open PositionAre you passionate about solving technical problems and supporting users around the world?Do you speak Russian C1, and English at a C1/C2...

  • CSR (Customer Service Representative)

    1 semana atrás

    São Paulo, São Paulo, Brasil Orion S.A. Tempo inteiro

    *Summary*Customer Service | Non Technical Customer ServiceRole Profile*Summary*The Non Technical Customer Service job family is responsible for providing customer service to non-technical customers. This may include providing information about products and services, taking orders and payments, and resolving customer service issues. They may also be...

  • CSR (Customer Service Representative)

    1 semana atrás

    São Paulo, São Paulo, Brasil Orion Engineered Carbons Tempo inteiro

    Description:SummaryCustomer Service | Non Technical Customer ServiceRole ProfileSummaryThe Non Technical Customer Service job family is responsible for providing customer service to non-technical customers. This may include providing information about products and services, taking orders and payments, and resolving customer service issues. They may also be...

  • Customer Care Coordinator

    Há 3 horas

    São Paulo, São Paulo, Brasil Rieke do Brasil Embalagens Ltda. Tempo inteiro

    Customer Care CoordinatorCompany: Rieke do Brasil Embalagens Ltda.Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo BRAEmployment Type: Salaried | Full-TimeFunction: Customer ServiceEqual Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & ResponsibilitiesPosition Summary:Responsible for...

  • Customer Service Representative

    1 dia atrás

    São Paulo, Estado de São Paulo, Brasil Timo Tempo inteiro

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's...