
Project Manager
Há 21 horas
We are actively looking for aProject Manager – Customer Care. If you or your consultant are actively looking for a new job please share your profile. Role: Project Manager – Customer CareDuration: 12 MonthsLocation: Sao Paulo BrazilKey Responsibilities:Manage customer care projects end-to-end, from initiation and planning through execution, monitoring, and closure.
Develop and maintain detailed project plans, timelines, and budgets. Serve as the primary point of contact for customers, ensuring clear and proactive communication. Coordinate internal teams and external stakeholders to ensure timely delivery of project milestones.
Monitor project performance, manage risks and issues, and implement corrective actions as needed. Prepare regular status reports and communicate project progress and results to senior management. Identify and drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Qualifications and Requirements:5+ years of experience in project management, specifically within Customer Care or Customer Service environments. Fluent in Portuguese and English, both written and verbal. Strong interpersonal, negotiation, and leadership skills.
Proficient in project management tools such as MS Project, Sales Force, JIRA, or similar. Demonstrated ability to manage multiple priorities and deliver results under pressure. Thank YouSatti Reddy
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