Senior Customer Service Analyst

Canadian Solar Inc. (NASDAQ: CSIQ) is a vertically integrated manufacturer of solar cells, modules and custom-designed solar power applications. Canadian Solar's world-class team of professionals works closely with our customers to provide them with solutions for all of their solar needs. Founded in 2001, Canadian Solar is one of the world's fastest-growing companies in the solar industry and has been listed on the NASDAQ since November 2006. Canadian Solar is an equal opportunity employer.

Responsabilidades e atribuições

The current position has the responsibilities included, but are not limited to:'

• Complete order fulfillment management from order receiving up to goods delivery.
• Contact with customers for ordering, collect payment, material availability, delivery lead time, shipping tracking, logistics claims and billing issues.
• Support Sales Team and Top Management with customers performance behavior to define better sales strategy.
• Backlog management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.
• Interact with stakeholders such as Logistics, Planning, Sales, TS, etc to respond to customers inquiries, ranging from orders, products availability, pricing, delivery, technical datasheet, shipping documentation and others.
• Execute and manage the order entry process through ERP systems (SAP and Sales Force).
• Weekly and Monthly presentations regarding shipments progress, orders blockers, payment issues, sales target achievements, etc
• KPIs management: XPAFE, OTD, OTIF, NPS, etc.
• Develop procedures about ordering/sales procedures. Train new team members and sales team.
• Ensure customers have a positive experience with our company by conducting customer quality surveys.
• Reporting finds and propose process improvements.
• Support internal areas with SOX and ISO audits.

Requisitos e qualificações

• Experience with order fulfilment management, sales support and/or customer service.
• Experience with foreign trade and/or import/export operations (knowledge of incoterms and shipping documentation).
• Fluent in English and Advanced Spanish
• Bachelor's degree required.
• SAP knowledge is preferred.
• Computer and software skills to manage and prepare reports and presentations (Excel, power point, word, etc).
• Basic/Intermediate power BI knowledge/experience is preferred.
• Past experience with solar projects shipments (EPC, broker, etc) and/or at solar companies Is highly preferred.

Informações adicionais

Modelo de trabalho:

Híbrido - 2x por semana no escritório localizado no Morumbi

Benefícios:

Bônus Trimestral

Plano de saúde

Plano odontológico;

Seguro de vida;

Alimentação R$1334,00: VA R$416,00 e VR R$918,00

VT e / ou Estacionamento

Fundada em 2001, em Ontário, Canadá, a Canadian Solar (NASDAQ: CSIQ) opera como fornecedora global no setor de energia solar, com presença consolidada em 26 países e 6 continentes. Em 2024, celebramos 12 anos de atuação no Brasil, reforçando nosso compromisso com um futuro mais sustentável.

Somos referência na fabricação de módulos fotovoltaicos e no fornecimento de soluções inovadoras em energia solar. Contamos com mais de colaboradores ao redor do mundo e unidades industriais de ponta nos Estados Unidos, Canadá, China e países do Sudeste Asiático.

Possuímos:

+140 GW de módulos solares entregues em +160 países

+11 GWp em usinas solares construídas e conectadas

+8 GWh em sistemas de armazenamento de energia já implementados

Pipeline de 26 GW em projetos de usinas solares

Nossa missão? Transformar o mundo por meio da energia solar, através da excelência, inovação, garra e compromisso com o sucesso de nossos clientes.

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