Customer Delight Analyst

Há 2 dias

Jaguariúna, São Paulo, Brasil Lenovo Tempo inteiro R$30.000 - R$60.000 por ano
General Information

Req #

WD

Career Area:

Customer Experience

Country/Region:

Brazil

State:

São Paulo

City:

JAGUARIUNA

Date:

Thursday, November 27, 2025

Working Time:

Full-time

Additional Locations:

  • Brazil - São Paulo - Jaguariúna

  • Brazil - São Paulo - JAGUARIUNA

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub.

Description and Requirements

We are looking for acts as a liaison between business, operations, and technology areas, being responsible for analyzing requirements, proposing technical solutions, supporting development, and ensuring that systems and processes meet the company's operational and strategic needs.

Key responsibilities include:

  • Gathering and documenting functional and technical requirements;
  • Analyzing and improving business processes;
  • Supporting system testing, deployment, and maintenance;
  • Performing root-cause analysis and proposing solutions;
  • Providing system support to the accredited network, receiving and managing system-related tickets (such as MDS), acting as the point of contact with the development team for issue resolution and improvements;
  • Communicating with the accredited network during the collection process, coordinating the start and end of collections, and ensuring alignment between models being launched and those already finalized;
  • Monitoring technological trends and market best practices.

Basic Qualifications:

  • The role requires an analytical profile, organization.
  • Fluent in English
  • Attention to detail, and effective communication, as well as the ability to translate business and operational demands into efficient and sustainable IT solutions.
  • A Bachelor's degree in IT, Business Administration, Engineering or related discipline with an information technology focus

Please apply with your resume in English.

Additional Locations:

  • Brazil - São Paulo - Jaguariúna

  • Brazil - São Paulo - JAGUARIUNA

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