Desktop Support Engineer

Há 7 dias

Extrema, Minas Gerais, Brasil E-IT Tempo inteiro R$4.500 - R$9.000 por ano

Job Description – Level 2 Desk Side Support Technician

Location: onsite position at
Extrema, Brazil

Contract

Job Title:

Level 2 Desk Side Support Technician / End User Computing Technician

Department:

Information Technology (IT) – Desk Side / End User Support

Job Summary:

The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling escalations from other support teams, and working closely with IT teams to ensure timely resolution of complex technical issues.

Key Responsibilities:

  • Respond to and resolve support requests escalated by the Service Desk and other appropriate teams.
  • Diagnose and troubleshoot hardware and software issues across Windows and Mac environments.
  • Install, configure, and maintain desktop and laptop systems, including imaging, patching, and upgrades.
  • Provide support for Microsoft 365 applications, email, VPN, and other enterprise tools.
  • Support mobile devices (iOS/Android), printers, scanners, and peripherals.
  • Assist with user account management in Active Directory / Entra and other enterprise systems.
  • Document troubleshooting steps and resolutions in the ticketing system (e.g., ServiceNow, JIRA).
  • Participate in hardware asset inventory, deployment, and refresh projects.
  • Collaborate with Level 3 support or infrastructure teams for unresolved or critical issues.
  • Follow IT security policies and ensure endpoint compliance.
  • Maintain a high level of customer service and professionalism in all user interactions.
  • Provide assistance in racking and stacking of network devices and configuring the same on a need basis.
  • Hands-on experience with:
  • Network troubleshooting tools (ping, traceroute, Wireshark)
  • Routers, switches, firewalls
  • LAN/WAN, TCP/IP, DNS, DHCP, VPNs

Required Qualifications:

  • 5 – 8 years of hands-on experience in desktop/laptop/peripherals or desk side support.
  • Proficient in Windows 10/11, Macintosh OS, Microsoft 365, Remote desktop tools and support tools.
  • Familiarity with Active Directory, Azure Entra, ITSM platforms, and software deployment tools (e.g., Intune, JAMF etc.,).
  • Solid understanding of networking basics (TCP/IP, DHCP, DNS).
  • Strong troubleshooting skills with desktops, laptops, and peripherals.
  • Excellent written and verbal communication skills.
  • Ability to prioritize tasks, work independently, and adapt to changing environments.

Preferred Qualifications and Certifications:

  • CompTIA A+ or Network+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation Certification
  • Experience with MacOS, Linux, or virtual desktop environments (e.g., Citrix)

Working Conditions:

  • Office-based work with reporting to the work location during all business days.
  • Support as required for weekends or after hours on a need basis.
  • Ability to lift and move computer equipment as needed (up to 30 lbs).

  • Desktop Support Specialist

    Há 6 dias

    Extrema, Brasil E-IT Tempo inteiro

    Hi, Greetings from EIT Professionals. Role: L1 Support Engineer Location: Extrema, Brazil (Onsite) Duration: Contract Job Summary: The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling...

  • Desktop Support Specialist

    Há 3 dias

    Extrema, Brasil E-IT Tempo inteiro

    Hi, Greetings from EIT Professionals. Role: L1 Support Engineer Location: Extrema, Brazil (Onsite) Duration: Contract Job Summary: The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling...

  • Desktop Support Specialist

    Há 2 dias

    Extrema, Brasil E-IT Tempo inteiro

    Hi, Greetings from EIT Professionals.Role: L1 Support Engineer Location: Extrema, Brazil (Onsite) Duration: ContractJob Summary: The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling...

  • Desktop Support Specialist

    Há 3 dias

    Extrema, Brasil E-It Tempo inteiro

    Hi, Greetings from EIT Professionals.Role: L1 Support Engineer Location: Extrema, Brazil (Onsite) Duration: Contract Job Summary: The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology.This role involves both remote and hands-on assistance, handling...

  • Desktop support specialist

    Há 3 dias

    Extrema, Brasil E-IT Tempo inteiro

    Hi, Greetings from EIT Professionals. Role: L1 Support Engineer Location: Extrema, Brazil (Onsite) Duration: Contract Job Summary: The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling...

  • Desktop Support Specialist

    Há 2 dias

    Extrema, MG, Brasil E-IT Tempo inteiro

    Hi, Greetings from EIT Professionals. Role: L1 Support Engineer Location: Extrema, Brazil (Onsite) Duration: Contract Job Summary: The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling...

  • Desktop Support Specialist

    Há 3 dias

    Extrema, Brasil E-It Tempo inteiro

    Hi,Greetings from EIT Professionals.Role: L1 Support EngineerLocation: Extrema, Brazil (Onsite)Duration: ContractJob Summary:The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology.This role involves both remote

  • Desktop Support Specialist

    Há 4 dias

    Extrema, Brasil E-IT Tempo inteiro

    Hi,Greetings from EIT Professionals.Role: L1 Support EngineerLocation: Extrema, Brazil (Onsite)Duration: ContractJob Summary:The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote

  • Desktop Support Specialist

    Há 5 dias

    Extrema, Brasil E-IT Tempo inteiro

    Hi,Greetings from EIT Professionals.Role: L1 Support EngineerLocation: Extrema, Brazil (Onsite)Duration: ContractJob Summary:The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling...

  • Desktop Support Specialist

    Há 5 dias

    Extrema, Brasil E-IT Tempo inteiro

    Hi,Greetings from EIT Professionals.Role: L1 Support EngineerLocation: Extrema, Brazil (Onsite)Duration: ContractJob Summary:The Desk Side Support Technician provides advanced technical support to end-users for desktops, laptops, mobile devices, printers, and other office technology. This role involves both remote and hands-on assistance, handling...