Software Developer

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. 

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

Due to our rapid global expansion, we are looking for a talented Software Developer to join our AI team. 

As an established Software Developer, you will be committed to delivering valuable applications and services to customers. You will ensure the software meets the agreed acceptance criteria and the team's definition of done.

From design, development, testing, deploying and maintaining up-to-date applications and services, you enable The Company to deliver mission-critical communications solutions for customers.

Software Developers work in highly motivated teams, committed to delivering valuable AI-driven applications and services to customers. This role focuses on building intelligent systems that leverage artificial intelligence and machine learning to solve real-world problems and enhance user experiences. They ensure applications meet agreed acceptance criteria, including robust integrations with AI services throughout the end-to-end delivery of the service. A strong understanding of application architecture is highly desirable, enabling informed decisions across design, development, testing, and deployment. By maintaining up-to-date, adaptive systems, they support the business in delivering mission-critical, AI-enabled communications solutions for customers.

Location...

We welcome applications from candidates based in Porto, Portugal.
This is an office-based vacancy and as such we expect all applicants to be willing to relocate or commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. 

As a Software Developer, you will be responsible for: 

Development

• Write code in appropriate languages, principally c#.
• Design the architecture of new application components and achieve internal sign off for development specifications where required.
• Work within an Agile team to develop applications to meet product/customer requirements.
• Thoroughly test new features or developments to make sure they perform the desired task correctly in all cases.
• Work with Quality Assurance teams/processes to validate builds ready for launch.

Maintenance & improvement

• Problem solve and fix bugs as discovered/reported.
• Perform ongoing maintenance or upgrade of the platform as required, following internal change procedures at all times.
• Peer review colleague's work.
• Share ideas and work on projects for improving applications, process or the wider platform.
• Review projects/deployments and learn lessons to improve future performance.
• Design and pilot prototype applications where required.
• Stay up to date with software development trends and technological advancements. Learn and test new technologies, frameworks and languages as relevant.

The successful candidate will demonstrate:

• Bachelor's Degree in a STEM, Computer Science or related subject, preferably from a Russell Group University.
• 3 + years minimum experience working in a Software Development position. 
• Good experience of developing commercial projects/applications in C#.
• Good experience in SQL and using relational databases such as Microsoft SQL Server.
• Experience in source control, in particular Git.
• Experience working within an Agile environment, in particular Scrum, and applying supporting practices.

In addition any experience in the following would be beneficial:-

• Knowledge and experience working to OWASP ASVS or equivalent application security standards.
• Experience of .NET 5 or 6.
• Experience of Javascript, Typescript and associated frameworks and libraries, in particular

About the Company:

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). 

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow. 

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.