Senior Support Engineer

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewCommercial Markets: this department is responsible to deliver and maintain all the Managed Services to the current customers.

• Responsible for the implementation and maintenance of communication systems projects;

• Will act as a leader and focal point for all technical aspects of the projects under their responsibility.

• Will work in partnership with the ACSM to ensure the execution of the contract within the established timeframe/cost, always focusing on the quality of delivery.
Job Description

• Operational Coordination of the field team;
• Understanding client needs;
• Support in the operations of our Radio Communication systems;
• Preparation of equipment lists;
• Executive design and implementation of radio communication networks, including repeater stations, terminals, and transport networks;
• Meetings and presentations for clients;
• Factory and Field Testing;
• RF coverage design and interference mitigation;
• Commissioning and programming of Master Site;
• Testing and activation of Base Transceiver Stations (BTS);
• Preparation of performance reports;
• Support in escalating level 3 tickets;
• Anatel licensing;
• Relationship with partners, local and external suppliers;
• Preparation and testing of programming masks for devices;
• Performing upgrades on systems that are in operation;
• Interface with the Product and Support team to escalate issues related to implementations;
• Support in the processes of purchasing spare materials and inventory management;
• Create purchasing specifications for subcontracting materials and services in the areas of data transmission, energy, and civil infrastructure and installation.

Basic Requirements

Mandatory Requirements:

• Bachelor degree in Electrical Engineering, Telecommunications, Computer Science, or related, with more than 5 years of experience;
• Fluent English;
• Valid driver's license (Category B);
• Experience and knowledge in the design and implementation of IP networks;
• Experience in the installation and maintenance of servers;
• Experience in configuring operating systems (Unix, Linux, and Windows Server);
• Experience in technical support for radio communication systems;
• Experience in managing various levels of client organizations, multiple levels of distribution, and end-users of clients;
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint) and Google Suite (Docs, Sheets, Presentation);
• Self-motivation, ability to work in a team, and a sense of urgency;
• Ability to work in a fast-paced environment;
• Good verbal and written communication skills;
• Availability for travel (25 to 50% of the time);
• Availability for maintenance windows and weekend work;
• Ability to bring creative and innovative solutions that meet project specifications at the lowest possible cost;
• Excellent interpersonal skills and negotiation ability. Presentation of complex topics to non-technical individuals.

Desirable:

• Active CREA registration;
• ITIL certification;
• Experience and knowledge in Tetra radio communication systems;
• CompTIA Network+ or CCNA certification;
• Experience in indoor coverage projects and Distributed Antenna Systems (DAS);
• Experience in projects in the Oil and Gas sector;

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Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

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