Customer Success Manager
2 semanas atrás
Descrição da vaga
. Cargo: Customer Success Manager Sr. (Ongoing)
. Modalidade de contratação: PJ
. Home Office
Necessário:
. Precisa ter uma empresa aberta com CNPJ regularizado
. Conta corrente PJ
. Experiência mínima de 3 anos na área de CS e gestão de carteiras High Touch;
. Formação superior completa nas áreas de Negócios, TI ou similares.
. Possuir computador e chip corporativo.
. Conhecimentos profundos sobre CRM.
Principais responsabilidades:
. Gerenciar contas-chaves e coordenar implementações complexas envolvendo integrações API.
. Cuidar ativamente de toda jornada do cliente (Onboarding e Ongoing)
. Se relacionar com a alta gestão das empresas, focando no engajamento.
. Irá trabalhar com vários produtos do nosso portfólio de soluções tecnológicas e tentar expandir os clientes para o uso delas.
. Atuar com a metodologia de OKRs e monitoramento das principais métricas de CS.
. Realizar reuniões periódicas para mensurar o ROI dos clientes.
. Precisa ter excelente habilidade de comunicação e escrita.
. Realizar visitas pontuais aos clientes da carteira, visando um melhor engajamento.
Remuneração e benefícios
. Remuneração fixa + variável sobre Churn + comissão de 5% sobre expansões (Upsell, Cros-sell e Upgrade).
. Benefício saúde com pronto atendimento e consultas médicas com especialistas on-line.
. Consultas com Psicólogo e Nutricionista.
. Seguro de vida de 35K
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