Technical Project Manager, Technical Operations

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

What You'll Do
We are looking for an experienced Technical Project Manager to play a critical role in planning, executing, and delivering technical projects within Technology Services organization here at Braze.

You will play a critical role in planning, executing, and delivering complex technical projects within our organization at Braze, collaborating with cross-functional teams and ensuring successful outcomes while adhering to timelines. This unique opportunity requires a strong background in leading technology projects and adapting or building new processes, navigating ambiguity to ensure successful delivery and timely communication. You'll be joining a collaborative and productive environment, reporting to the Director of Operations in Braze's Technology Services organization and fostering uniformity in project management and operations across the organization.

If you're passionate about managing high-impact technical efforts and driving operational maturity, read on

Key Job Responsibilities

• Strategic Initiative Ownership: take direct ownership and lead key strategic initiatives
• Pipeline Management: develop and manage a pipeline for TS requests and initiatives, ensuring timely and high-quality delivery
• Project Planning and Execution: develop comprehensive project plans. Coordinate project activities, allocate resources, and manage project risks. Ensure timely execution of project tasks
• Stakeholder Communication: act as a bridge between technical teams and business stakeholders. Provide regular updates on project progress, milestones, and results. Address stakeholder concerns and maintain positive relationships
• Budget and Timeline Management: monitor project budgets, track expenses, and optimize resource allocation. Enforce project deadlines and ensure adherence to schedules. Mitigate risks that may impact project timelines
• Team Leadership: guide project team members, fostering collaboration and productivity. Delegate tasks effectively and provide guidance as needed. Strive to unblock project deliverables by pulling in team resources, escalating to stakeholders when necessary, and holding stakeholders accountable. Promote a positive work environment
• Quality Focus: ensure project deliverables meet quality standards. Implement best practices for project documentation

Who Are You

• Proven experience managing complex technical projects, preferably in areas such as company-level migrations, compliance, data governance, or broad IT/Security initiatives
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal abilities, with a proven ability to translate technical details to non-technical audiences and vice-versa
• Proficiency in project management tools (Jira, Gantt Charts, Spreadsheets) and methodologies (Agile, Scrum, etc)
• Ability to adapt to changing priorities and handle multiple projects simultaneously
• Experience with vendor, risk and compliance management is highly desirable

What We Offer
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

Benefits
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.

Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.