BRA_867190_Air Consultant, Groups

Há 2 dias

São Paulo, São Paulo, Brasil BCD Meetings & Events Tempo inteiro

Make your Move
We are proud to give our team members ownership over the direction and speed in which they grow – and we are so glad you are interested in continuing to grow with us internally with this opportunity.

Account/Department: Johnson & Johnson M&E
Job Specific Essential Duties & Responsibilities
Core Responsibility 1: Airline Reservations

  • Make airline reservations using GDS system
  • Issue airline tickets, voids, refunds, and exchanges as needed

Core Responsibility 2: GDS

  • Monitor and manage email air folder and GDS queues for program
  • Clearly document all records in GDS and registration technology as required

Core Responsibility 3: /Program Needs

  • Pull daily reports from registration tool to capture air booking data and special requests. Update tool on a daily basis to reflect current status in the air booking process
  • Maintain a complete and thorough understanding of customer program/event and keep abreast of all changes
  • Provide support and coordination relating to the traveler approval process in an effort to ensure the successful delivery of the group meeting and/or travel event
  • Communicate with all involved managers and staff on issues relating to quality control discrepancies and internal errors
  • Complete assigned work to meet SLAs on all assigned accounts
  • Respond to requests accurately and completely
  • Work within customer budgetary guidelines and advise Attendee Services Coordinator of any concerns
  • Manage block space, where applicable

Core Responsibility 4: BCD tools and expectations

  • Use the appropriate the BCD tools and systems to complete requests
  • Adhere to BCD policies and procedures to maintain quality control
  • Excellent knowledge and application of airline supplier rules, including airline contracts held by client or BCD Meetings & Events

Core Responsibility 5: Customer Service Skills

  • Use appropriate reports to cross check all work
  • Strong verbal and written communication skills
  • Able to listen and evaluate customer needs
  • Customer service driven
  • Provide travel offers and general travel advice to travelers
  • Uses positive language and word choices to avoid negative customer reactions
  • Uses correct grammar in verbal and written interactions
  • Assumes and performs other duties and responsibilities not specifically outlined herein, as requested

Don't forget to notify your manager before hitting apply.

Travel requirements for this role are as follows: Less than 25%

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