Student Success Associate

Want to revolutionize the future of education and do meaningful work that transforms future generations' lives?

Crimson Education is a global EdTech company founded in 2013 with the idea that through personalised education and technology, we can transform students into the world leaders of tomorrow. We're the world's leading college admissions consultancy, with over 1,330 Ivy League offers and 2,140 to the US Top 15. With a passionate team of 800+ that's rapidly expanding across 30 markets, our unique tech platform connects expert-led guidance and proven data-driven strategies from 3,000 tutors and mentors with students worldwide. We help ambitious students unlock their dream career pathways, and Crimson students are 7x more likely to get into the Ivy League. What sets us apart is our unmatched scale and expertise. We have the largest team of Former Admissions Officers and College Counselors globally. Every student is matched with a carefully-chosen team of admissions experts who laser focus on different parts of their college application — from essays to extracurriculars — ensuring every detail is expertly executed. Valued at over $1B NZD and backed by over $147M NZD in funding from top-tier global investors, including Tiger Global and Ice House Ventures, we are just getting started. We were recently featured on the front page of the Wall Street Journal. Read the article here.

This is a full-time position that can be worked remotely or in one of our many offices around the globe. 

The SSA is an entry-level position in our Service Delivery Team, and is responsible for providing high-quality service to Crimson clients. The SSA needs to be able to clearly communicate professionally with clients and ensure the successful delivery of services with various teams across Service Delivery.

The responsibility of an SSA lies in two major aspects. First, ensuring successful student onboarding and tutor allocation on a global scale. Second, supporting internal stakeholders such as Student Success Managers with projects and administrative tasks. In addition, this role might support departmental projects and initiatives to improve efficiency and scalability of processes.

What success looks like:

• Coordinating and allocating tutors in collaboration with the Tutor Management and Product teams.
• Ensuring client satisfaction through prompt onboarding and tutor allocation at a high quality level, as defined by management.
• Using and maintaining our online management and education systems.
• Keeping communication smooth and timely, both internally and externally.
• Solving problems with stakeholders and tutors when specialized issues or extra support is needed.
• Responding to tutor queries via email or the Crimson App and requesting information or support from other teams when required.
• Completing administrative tasks within the agreed 24 to 96 hour turnaround time from assignment.
• Maintaining strong communication with SSMs and other stakeholders about task progress, roadblocks, and potential improvements.
• Supporting projects and initiatives that improve efficiency and scalability of department processes such as mass tutor allocation and offboarding.
• Taking a proactive approach and suggesting additional tasks that fit within the scope of the role.
• Working independently, setting clear priorities, and supporting global teams when needed.

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to 'Level Up' (it's one of our core values)
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high-performing and ambitious team
• Radical Candor is a feedback approach we live by
• We're a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you

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