Patient Relations Specialist

At St. Luke's, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke's is truly a great place to work.

What to Expect:

The Patient and Family Relations Team represent the best face of SLHS to our patients and their families as well as the community members who present us with feedback or concerns. We collaborate and support executive leaders, physicians, and operational leaders who work with us to review events and complaints. Our team creates and sustains a positive and professional work environment in which all team members feel valued and appreciated.

Under general supervision, the Patient Relations Specialist will facilitate, review and resolution of patient grievances in a systematic, timely and effective manner.

• Facilitates timely and appropriate grievance reviews. Refers complex grievances to higher level.
• Follows current organizational policies/procedures and state/federal regulations with respect to the investigation and resolution of patient grievances. Performs process analysis and improvement functions as needed.
• Collaborates with Risk Management as needed to investigate and respond to clinical care grievances.
• Maintains appropriate documentation related to patient grievances and performs basic data analysis.
• Assists with coordination of financial transactions, e.g., account holds, adjustment request referrals, reimbursements, payments to other providers as appropriate and in consultation with Risk Management.
• Develops and maintains excellent relationships with the organization's Medical Staff, Clinical and Non-Clinical Leadership, Staff and Contracted Services as well as patients and patient representatives.
• Provides assistance and consultation to internal stakeholders including the organizations Medical Staff, Clinical and Non-Clinical Leadership, Staff and Contracted Services in resolving difficult situations. Works collaboratively with Risk Management.
• Performs other duties and responsibilities as assigned.

Minimum Qualifications:

• Bachelors + 1 year of experience OR
• Associates + 3 years of experience OR
• HS Diploma/GED + 5 years of experience

At St. Luke's, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.