Customer Experience Executive

Há 8 horas

Vila Velha, Espírito Santo, Brasil coins Tempo inteiro R$104.000 - R$130.878 por ano

We are looking for a Customer Experience Executive to provide exceptional support to clients of our crypto exchange and help build the structure of our customer support operations. This is a temporary 3-month role with potential extension up to 1 year. The position reports to the Head of Marketing in Brazil.

Key Responsibilities
  • Deliver timely and high-quality support to clients via Zendesk and other support channels.
  • Assist clients during onboarding, ensuring smooth adoption of the exchange platform.
  • Troubleshoot and resolve client issues efficiently while maintaining a positive experience.
  • Establish and document CS processes and workflows, laying the foundation for a scalable support team.
  • Monitor customer metrics, including churn, NPS, product adoption, and LTV, and provide actionable insights.
  • Escalate critical issues to Product, Marketing, and CRM teams and collaborate on solutions.
  • Generate reports and updates for the Head of Marketing in Brazil.
  • Share knowledge and best practices with team members and conduct internal training.
Qualifications
  • Solid experience in Customer Service or Support roles, ideally in fintech, crypto, exchanges, or digital assets.
  • Experience using Zendesk or similar platforms such as Intercom or Freshdesk.
  • Fluent in Portuguese and English; Spanish is a plus.
  • Proactive, results-oriented, and able to work independently.
  • Able to follow instructions and collaborate effectively with colleagues.
  • Committed to going beyond basic responsibilities to ensure customer satisfaction.
  • Flexible to work across global time zones, including collaboration with Asia.

  • Customer Experience Executive

    Há 7 horas

    Vila Velha, Espírito Santo, Brasil Coins Tempo inteiro US$104.000 - US$130.878 por ano

    We are looking for a Customer Experience Executive to provide exceptional support to clients of our crypto exchange and help build the structure of our customer support operations. This is a temporary 3-month role with potential extension up to 1 year. The position reports to the Head of Marketing in Brazil.Key ResponsibilitiesDeliver timely and high-quality...

  • Assistente de Customer Experience

    3 semanas atrás

    Vila Velha, Espírito Santo, Brasil Quattror Tempo inteiro

    Visão Geral A Quattror se destaca no mercado nacional e internacional pela qualidade, transparência, otimização de tempo e custos na prestação dos serviços de Exportação, Importação e Logística em geral, incluindo administração, coordenação, acompanhamento e execução de todo o processo. Nos comprometemos em atender as exigências e...

  • Executivo Comercial

    3 semanas atrás

    Vila Velha, Espírito Santo, Brasil GLOBALSYS SOLUÇÕES DE TI Tempo inteiro

    Oportunidade interna de Executivo Comercial presencial em Vila Velha/ES**OBS**: Não é preciso ter experiência com a área de tecnologia.**Responsabilidades**:- Identificar oportunidades de vendas e prospectar novos clientes.- Desenvolver relacionamentos sólidos com os clientes existentes e garantir a satisfação contínua.- Apresentar e vender nossos...

  • Gerente De Cx

    Há 3 dias

    Vila Velha, Espírito Santo, Brasil R&S Psicóloga Fernanda Torres Tempo inteiro

    GERENTE DE CUSTOMER EXPERIENCEEspírito Santo - PresencialDESCRIÇÃO DA VAGAEmpresa do segmento de bens de consumo busca profissional para estruturar e liderar a área de Customer Experience, com foco em excelência na jornada do cliente, desde o pedido até a entrega.Vaga presencial | Horário: 9h às 18h | Contrato CLTRESPONSABILIDADES E ATRIBUIÇÕES:-...

  • Financial Services Representative

    Há 4 dias

    Vila Velha, Espírito Santo, Brasil beBeeCollections Tempo inteiro R$54.000 - R$71.800

    Customer Service Specialist OpportunityWe are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our Accounting and Finance department, you will be responsible for providing exceptional customer service, managing collections, and handling shared correspondence.This is a hybrid role in Santo Domingo, DR that offers the...

  • Advanced Software Development Expert

    Há 6 dias

    Vila Velha, Espírito Santo, Brasil beBeeSoftware Tempo inteiro US$80.000 - US$120.000

    Senior Software EngineerDeliver seamless experiences for customers by creating and maintaining both frontend and backend systems.We are actively shaping the future of parking + charging, focusing on today's challenges while driving meaningful product improvements. Our dynamic team collaborates with cutting-edge technologies to achieve our mission.Key...

  • Vendedor de Atendimento

    Há 4 dias

    Vila Velha, Espírito Santo, Brasil beBeeOperador Tempo inteiro R$2.490 - R$3.795

    Candidate ProfileJob Description:We are seeking a diligent and organized individual to join our team as an Operador de Caixa. The selected candidate will be responsible for handling cash operations, providing customer service, and closing the cash register.The ideal candidate will have experience in the function, completed high school education, and...

  • Data Entry Administrator

    1 semana atrás

    Vila Velha, Espírito Santo, Brasil beBeeEntry Tempo inteiro R$25.000 - R$48.500

    Entry Clerk PositionWe are seeking a detail-oriented and organized Entry Clerk to join our team. The ideal candidate will have experience with online calendars, current technologies, and excellent time management skills.Key Responsibilities:Prepare customer spreadsheets and maintain accurate records.Manage contact lists and update information as...

  • NSX-T Expert for Environment Design and Migration

    Há 16 horas

    Vila Velha, Espírito Santo, Brasil beBeeNetwork Tempo inteiro R$65.000 - R$85.000

    NSX-T Expert for Environment Design and MigrationAbout the Role:We are seeking a highly experienced professional to lead the design, deployment, and migration of NSX-T environments. The ideal candidate will have a strong background in designing and deploying secure network solutions.Key Responsibilities:Design and deploy robust NSX-T environments for...

  • Coordenador de Eventos

    Há 7 dias

    Vila Velha, Espírito Santo, Brasil beBeeEventos Tempo inteiro R$40.000 - R$80.000

    Mission    Ensure the excellence of participant and other stakeholders experience throughout the entire event cycle, from planning to post-event.RolesSupport the production and execution of events.Plan and execute logistics for events and internal teams.Provide direct assistance to exhibitors and participants.Negotiate with suppliers and track...