Service Strategy Senior Manager

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
 

Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Leads strategic programs that shape the evolution of EMS services and delivery models. Partners with senior stakeholders to define service frameworks, enable global consistency, and drive measurable improvements in customer outcomes, revenue growth, and operational maturity.

Responsibilities

Manage the tactical execution of service strategy programs across EMS

Collaborate with architecture and implementation teams to define readiness criteria for new services

Support the development of enablement services and global implementation methodologies

Monitor and report on service adoption, churn, and customer maturity metrics

Contribute to the automation of dashboards and QBR reports to support proactive service management

Ensure clarity of roles and responsibilities across EMS and adjacent functions

Participate in cross-functional initiatives to improve service scalability and operational efficiency

Skills & Attributes

Strategic thinking and ability to translate vision into actionable plans​

Deep understanding of Digital and technology​

Strong analytical and problem-solving skills, with a data-driven approach to decision making​

Skilled facilitator and influencer across technical and non-technical audiences​

Outcome oriented with strong business acumen​

Collaborative leader who builds trust and drives alignment​

Superior communication and interpersonal skills​

Experience of performance metrics and reporting​

Ability to influence change across large organizations​

Deep understanding of business and IT strategy alignment

What we'll expect from you

Fluent English required

Solid experience in IT Services industry, IT leadership, or transformation roles​

Proven success driving alignment, execution, and measurable progress on enterprise initiatives​

Bachelor's or master's degrees in relevant field such as Computer Science, Business or Information Systems

Why Equinix

Equinix is an equal opportunity employer. All candidates will be considered for employment regardless of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital status or partnership, age, veteran or military status, physical or mental disability, medical condition, information, political/organizational affiliation, status as a victim or family member of a victim of crime or, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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