Payment FIBD Manager

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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In this role, you will:

l  Own and lead initiatives to improve payment success rates, optimize transaction flows, and enhance operational resilience across various payment methods (e.g., cards, PIX, and alternative payments).

l  Act as the subject matter expert on payment performance, working cross-functionally with product, risk, legal, compliance, and treasury teams to identify and implement improvements.

l  Monitor key performance indicators, analyze trends, and use data to inform decisions and advocate for changes that enhance user experience and business outcomes.

l  Manage relationships with external payment service providers, acquiring banks, card schemes—ensuring alignment on strategic priorities, issue resolution, and future roadmap collaboration.

l  Comprehensive and profound understandings on the payment services in role of the marketplace or sub-acquirers in Brazil, practical knowhow of building and managing a compliant and efficient financial infrastructure for the marketplace business model

l  Stay ahead of regulatory changes, payment industry trends, and technology developments, ensuring our systems and strategies remain compliant and competitive.

l  Drive the integration of new payment solutions and enhancements, coordinating stakeholders, timelines, and testing requirements for smooth implementation.

In this role, you will:

l  Own and lead initiatives to improve payment success rates, optimize transaction flows, and enhance operational resilience across various payment methods (e.g., cards, PIX, and alternative payments).

l  Act as the subject matter expert on payment performance, working cross-functionally with product, risk, legal, compliance, and treasury teams to identify and implement improvements.

l  Monitor key performance indicators, analyze trends, and use data to inform decisions and advocate for changes that enhance user experience and business outcomes.

l  Manage relationships with external payment service providers, acquiring banks, card schemes—ensuring alignment on strategic priorities, issue resolution, and future roadmap collaboration.

l  Comprehensive and profound understandings on the payment services in role of the marketplace or sub-acquirers in Brazil, practical knowhow of building and managing a compliant and efficient financial infrastructure for the marketplace business model

l  Stay ahead of regulatory changes, payment industry trends, and technology developments, ensuring our systems and strategies remain compliant and competitive.

l  Drive the integration of new payment solutions and enhancements, coordinating stakeholders, timelines, and testing requirements for smooth implementation. 

We are eager to speak with you if you have:

l  A bachelor's degree in Business, Finance, Engineering, Economics, or a related field.

l  5+ years of experience in payments, fintech, financial operations, or a related area, with demonstrated experience leading projects or initiatives.

l  Desirable: Previous experience in the food/grocery delivery or ecommerce marketplace in Brazil —including familiarity with key players, regulatory frameworks, commercial and operational models.

l  A data-driven mindset and strong analytical skills, with the ability to draw insights from complex data sets and translate them into actionable strategies.

l  Excellent communication and stakeholder management skills—comfortable engaging with internal teams and external partners across regions (English proficiency required).

l  A self-starter attitude with the ability to work independently, make informed decisions, and drive projects forward in a fast-paced environment.

l  Flexibility to work across time zones, especially Brazil and China, as part of a global team.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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