Manager, IT Services

Há 3 dias

São Paulo, São Paulo, Brasil 53b223ae-d8c9-43f0-bf60-aa3d014b8189 Tempo inteiro R$100.000 - R$120.000 por ano

São Paulo Presencial CLT 14029

Habilidades técnicas

incident management team management it support service excellence technical expertise vendor management it governance

Descrição

Overview

We are looking for a Regional IT Services Manager to oversee technology operations and end-user support across Latin America. This role combines leadership, service excellence, and technical expertise to ensure reliable, secure, and efficient IT services for all employees in the region.

You will lead a team of IT professionals, coordinate regional initiatives, manage vendors, and act as the main liaison between local teams and global IT governance. The ideal candidate is a hands-on leader who can balance operational performance with strategic improvements.

Main Responsibilities

  • Manage the regional IT support function, ensuring service quality and user satisfaction.
  • Guide, develop, and motivate the local IT support teams across multiple sites.
  • Supervise incident, request, and change management processes to guarantee service continuity.
  • Partner with global IT leaders to deploy new systems, tools, and infrastructure upgrades.
  • Manage supplier contracts, hardware and software procurement, and related budgets.
  • Maintain compliance with corporate and regulatory IT standards, audits, and security controls.
  • Track key performance indicators and implement actions to optimize service delivery.
  • Promote collaboration, knowledge sharing, and innovation within the IT organization.

Qualifications

  • Degree in Information Technology, Computer Science, or a related area.
  • 8+ years of professional experience in IT operations, with at least 3 in a leadership capacity.
  • Proven background in managing regional or multi-site IT environments.
  • Solid understanding of infrastructure, end-user computing, networking, and identity management.
  • Experience with ITSM processes and tools; ITIL certification is desirable.
  • Strong communication and stakeholder management skills.
  • Knowledge of cybersecurity practices and compliance frameworks.
  • Fluent in English and able to operate effectively across cultures and time zones.
  • Availability for occasional travel within Latin America.

What We Offer

An opportunity to lead regional technology operations in a global environment that values innovation, collaboration, and continuous learning. You'll play a key role in shaping how IT services support business growth and employee productivity.

  • Manager, Site IT Services

    2 semanas atrás

    São Paulo, São Paulo, Brasil Align Technology Tempo inteiro R$90.000 - R$120.000 por ano

    Department:Information TechnologyLocation:LATAM-Brazil-Sao PauloDescriptionJoin a team that is changing millions of lives.Transforming smiles. Transforming lives. Transforming an industry.At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We...

  • Analista de Field Service

    Há 7 dias

    São Paulo, São Paulo, Brasil 3AM IT Services Tempo inteiro R$80.000 - R$140.000 por ano

    *Field Service - Gestão de Ativos – Prestador de Serviços*Tipo de oportunidade: somente para profissionais com empresas – PJ.Modelo: Atendimento presencial à um cliente da 3AM IT.

  • Senior IT Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Lumivero Tempo inteiro US$480.000 - US$720.000 por ano

    Join a Global Team Making a Lasting Impact with Lumivero Are you ready to be part of a team that's changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create...

  • IT Project Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Mobiz Tempo inteiro US$80.000 - US$120.000 por ano

    IT Consulting - Project Manager - 100% RemoteAbout MobizMobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection.  Double-digit growth year-over-year has driven us to expand our team and ensure we stay ahead of the curve.What Can You ExpectEvery day at Mobiz...

  • IT Project Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil MOBIZ Tempo inteiro

    IT Consulting - Project Manager - 100% RemoteAbout MobizMobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to expand our team and ensure we stay ahead of the curve.What Can You ExpectEvery day at Mobiz...

  • Account Manager

    Há 3 dias

    São Paulo, São Paulo, Brasil Conversys IT Solutions Tempo inteiro R$80.000 - R$120.000 por ano

    Sobre a Conversys IT:AConversys IT Solutionsé uma provedora de serviços e soluções de Tecnologia da Informação e Comunicação com atuação em todo o Brasil. Com uma equipe técnica e comercial altamente qualificada e uma rede de parceiros que incluem os principais fabricantes globais de tecnologia, a Conversys IT Solutions está apta a entregar aos...

  • Analista de Field Service

    1 semana atrás

    São Paulo, São Paulo, Brasil 3AM It Services Tempo inteiro R$30.000 - R$60.000 por ano

    *Field Service - Gestão de Ativos – Prestador de Serviços*Tipo de oportunidade: somente para profissionais com empresas – PJ.Modelo: Atendimento presencial à um cliente da 3AM IT.Período: Determinado - 01 mês com possibilidade de prorrogação;Horário Comercial;Jaguaré, São Paulo/SPResponsabilidades e Atribuições:Suporte de telefonia celular ao...

  • Analista de Field Service

    Há 7 dias

    São Paulo, São Paulo, Brasil 3AM IT Services Tempo inteiro R$2.000 - R$2.500 por ano

    *Field Service - Gestão de Ativos – Prestador de Serviços*Tipo de oportunidade: somente para profissionais com empresas – PJ. Modelo: Atendimento presencial à um cliente da 3AM IT. Período: Determinado - 01 mês com possibilidade de prorrogação; Horário Comercial; Jaguaré, São Paulo/SPResponsabilidades e Atribuições:Suporte de telefonia...

  • Analista de Field Service

    1 semana atrás

    São Paulo, São Paulo, Brasil 3AM IT Services Tempo inteiro R$40.000 - R$80.000 por ano

    DESCRIÇÃO*Field Service - Gestão de Ativos – Prestador de Serviços*Tipo de oportunidade: somente para profissionais com empresas – PJ.Modelo: Atendimento presencial à um cliente da 3AM IT.Período: Determinado - 01 mês com possibilidade de prorrogação;Horário Comercial;Jaguaré, São Paulo/SPResponsabilidades e Atribuições:Suporte de telefonia...

  • Account Manager IT

    1 semana atrás

    São Paulo, São Paulo, Brasil MaxIT Consulting - Max Corporate Group Tempo inteiro R$40.000 - R$120.000 por ano

    Ubicación: São Paulo, Brasil (preferentemente con movilidad propia) Modalidad: Híbrida o presencial, según región Industria: Tecnología / Servicios IT / Soluciones SAP / OutsourcingEn MaxIT Consulting Max Corporate Group, seguimos expandiendo nuestro alcance regional. Hoy nos encontramos en la búsqueda de un/a Account Manager con foco en el mercado...