Technical Account Mgr

Há 3 horas


São Paulo, São Paulo, Brasil Fortinet Tempo inteiro R$80.000 - R$150.000 por ano
Description

Job duties and responsibilities

  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and analysis of packet trace information
  • Recommend actions based on analysis
  • Customer education, deliver knowledge transfer like webinar or workshops
  • Software recommendation, conduct bug scrubs reports
  • Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
  • Develop best practice deployment and troubleshooting methodology documentation
  • Follow up technical cases and manage the right expectation until the closure of the cases
  • Conduct weekly status conference calls with customers to report status of open issues and projects
  • Conduct quarterly reports for your managed accounts
  • Work closely and provide direct technical email and phone support to our customers in the LATAM Region
  • Analysis of support request, completion of requests for information and documentation
  • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Job Skills 

  • Minimum of five years relevant professional experience preferably in the network industry
  • Strong network security and routing experiences
  • Exceptional customer service orientation and strong communications skills
  • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
  • Proficient with MS Word, PowerPoint, and Excel
  • Scripting and Windows server app experience
  • Willing to travel
  • Advanced English level


  • São Paulo, São Paulo, Brasil Fortinet Tempo inteiro R$90.000 - R$120.000 por ano

    Job duties and responsibilitiesCollection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and analysis of packet trace information Recommend actions based on analysis Customer education, deliver knowledge transfer like webinar or workshops Software recommendation, conduct...


  • São Paulo, São Paulo, Brasil D·engage Tempo inteiro R$90.000 - R$120.000 por ano

    D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are seeking proactive, high-performing Technical Account Manager at D.engage. This role merges...


  • São Paulo, São Paulo, Brasil Braze Tempo inteiro R$90.000 - R$120.000 por ano

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...


  • São Paulo, São Paulo, Brasil Braze Tempo inteiro R$120.000 - R$250.000 por ano

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...


  • São Paulo, São Paulo, Brasil Yuno Tempo inteiro R$80.000 - R$120.000 por ano

    Remote, Brazil, Full Time, Individual Contributor, 4 years of experience Who We Are Yuno enables any company to accept all available payment methods and manage fraud detection and prevention through a single integration. Our strength is in our people, founded by a team of experts in the payments and IT industries, Yuno has built a high-performance...

  • Mgr, Technical Services

    2 semanas atrás


    São Paulo, São Paulo, Brasil Vantive Tempo inteiro R$80.000 - R$120.000 por ano

    Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while...

  • Technical Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil BEES Tempo inteiro R$80.000 - R$120.000 por ano

    Oportunidade de Trabalho – Technical Account Manager (TAM) - BEES AB-InBev Estamos implementando os sistemas do BEES em empresas parceiras e buscamos um(a) Technical Account Manager (TAM) para liderar estratégias técnicas, fortalecer o relacionamento com parceiros e garantir a excelência na entrega dos produtos e serviços BEES.O TAM atua como ponte...

  • Technical Account Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Netskope Tempo inteiro R$120.000 - R$240.000 por ano

    About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...


  • São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro R$60.000 - R$120.000 por ano

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...


  • São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro R$80.000 - R$120.000 por ano

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...