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Application, Support and Education Specialist

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil TD SYNNEX Tempo inteiro

Especialista em suporte de aplicativos e educação, desempenhará um papel vital na capacitação de equipes de alto desempenho em toda a região da LAC. Fará isso fornecendo suporte centrado no usuário, treinamento e iniciativas de compartilhamento de conhecimento que impulsionam a adoção de nossos aplicativos corporativos (incluindo plataformas CIS e AI como LARA, SARA e NexChat). Servirá como um elo crucial entre as TI e os utilizadores empresariais, garantindo a todos uma utilização eficaz das ferramentas digitais.

Responsabilidades e Atribuições:

  • Prestar suporte de primeiro e segundo nível ao CIS e a outras aplicações desenvolvidas por TI na região da LAC
  • Resolver e solucionar problemas funcionais e técnicos, escalando quando necessário.
  • Colaborar com as equipes de suporte global para garantir uma transferência e resolução eficientes e eficazes.
  • Documentar e manter artigos da base de conhecimentos e guias do usuário para o CIS e outras aplicações desenvolvidas por TI na região da LAC
  • Auxiliar no desenvolvimento e entrega de sessões de treinamento (virtuais e presenciais) para aplicações corporativas e ferramentas de IA.
  • Apoiar a execução do LAC AI Journey, facilitando as experiências de integração e aprendizagem.
  • Contribuir para a criação de materiais de formação utilizando conteúdos da equipe DART e outros recursos globais.
  • Promover a utilização de plataformas de IA (LARA, SARA, NexChat) e ajudar os usuários a integrá-las nos seus fluxos de trabalho diários.
  • Atuar como elo de ligação entre os usuários comerciais e a equipe de TI para obter feedback e identificar as necessidades de treinamento
  • Participar de reuniões multifuncionais para alinhar os esforços de suporte e educação com as prioridades comerciais.
  • Compartilhar conhecimentos com colegas, formadores e especialistas no assunto para desenvolver a capacidade interna.

Requisitos e Qualificações:

  • Formção em Gestão de TI, Administração de Empresas ou áreas correlatas.
  • Experiência com plataformas de IA ou ferramentas de adoção digital.
  • Conhecimento dos princípios de gestão da mudança.
  • Inglês - intermédio/avançado.
  • Espanhol - intermédio/avançado.

Localização

  • Rio de Janeiro - RJ
  • Modelo de trabalho Híbrido.

Key Skills

Business Administration, English Language, Global Support, Information Technology Management, Team Management, Teamwork, Time Management

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for