Field Technical Support
2 semanas atrás
Responsabilidades:
- Instalação de software em laptops/desktops Windows e Apple (IMAC e suporte remoto)
- Solução de problemas pós-implantação em plataformas Windows, macOS e dispositivos móveis
- Suporte a impressoras (instalação e manutenção)
- Gerenciamento de descarte, redistribuição e recuperação de ativos
- Coordenação de envio e logística de equipamentos de TI
- Suporte a backup e recuperação de dados
- Execução de ciclos de atualização de hardware e reparos em garantia
- Suporte presencial (Walk-up) e a executivos (VIP)
- Verificações e suporte de áudio/vídeo
- Gestão de peças de reposição e operações de depósito
- Suporte de primeiro nível para ambientes VDI
- Manutenção de inventário e etiquetagem de ativos em sistemas de gestão
- Colaboração com equipes internas para onboarding de novos colaboradores
- Geração de relatórios semanais de inventário e movimentação de equipamentos
- Agendamento de reparos com fornecedores externos
- Garantir conformidade com padrões e políticas da empresa
Requisitos:
- Experiência em TI com formação técnica
- Conhecimento em plataformas Windows e macOS, incluindo equipamentos portáteis
- Experiência em imagem de sistemas Windows 10
- Familiaridade com conceitos básicos de rede (TCP/IP, Ethernet, Windows Networking)
- Experiência com impressoras em rede (criação de filas, manutenção de servidores)
- Domínio do pacote Microsoft Office e ferramentas de produtividade
- Disponibilidade para trabalhar em horários estendidos ou escalas modificadas
- Excelente atendimento ao cliente e habilidades interpessoais
- Organização e capacidade de priorizar múltiplas demandas
- Experiência em ambientes de help desk ou call center
- Certificações MCP e/ou A+ são desejáveis
- Facilidade de aprendizado
- Excelente comunicação oral e escrita
- Capacidade de trabalho em equipe
- Inglês avançado (leitura, escrita e conversação)
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