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Network Operations Manager – USA
2 semanas atrás
Be a member of the US Network team of a large financial corporation
Activities
:
• Overseeing the day-to-day management of network incidents, ensuring timely resolution
• Triage incoming incidents, prioritize, and assign tasks to team members
• Responsible to monitor and maintain SLAs
• Track and report on KPIs & SLAs
Requirements:
• 8+ years' experience with
network
infrastructure, protocols, and troubleshooting methodologies: LAN, WAN, firewall, proxy, and TCP/IP (Cisco, Citrix, Checkpoint)
• 5+ years' experience as a Network Support
Leade
r
• 5+ years' experience with i
ncident management
systems and
ITSM
tools (ServiceNow, Jira)
• 3+ years' working in l
arge corporations
• Experience with
KPI
and SLA monitoring
Preferred
• Certified as CCNA, CCNP, or equivament
ENGLISH
: Advanced (professional) or fluent (must)
