Head of Operations

Há 3 dias

São Paulo, São Paulo, Brasil Clicknurse (a MyCareforce company) Tempo inteiro R$90.000 - R$120.000 por ano

At MyCareforce, we've already connected 21,000+ nurses to 300+ healthcare units in Portugal and Brazil, covering nearly 1 million hours of care. Backed by $3.9M in funding, our mission is clear: improve the quality of healthcare shift by shift.

As Head of Operations, you'll be responsible for boosting fullfillment performance and scaling team effectiveness across Portugal (mature market) and Brazil (fast-growing market). You'll lead teams, design scalable processes, and work closely with Product and Sales to ensure reliability and growth.

Responsibilities:

  • Lead and scale operations teams in Portugal and Brazil, ensuring clarity, accountability, and performance.
  • Drive marketplace KPIs: fulfillment rates, cancellations, retention, and response times.
  • Build scalable processes and playbooks to support rapid growth.
  • Work closely with Product, Sales, and Customer Success to align priorities and deliver results.
  • Use data and dashboards to spot bottlenecks and implement improvements.
  • Ensure compliance and operational excellence across both markets.

Your Profile

  • Experience leading operations in startups, marketplaces, or high-growth companies (healthtech is a plus).
  • Strong analytical mindset and KPI-driven decision-making.
  • Proven track record scaling teams and processes.
  • Hands-on, resilient, and comfortable in fast-paced environments.
  • Excellent leadership and communication skills, able to align cross-functional teams.

The MyCareforce Way

  • Customer First – your success is measured by the success of the healthcare units we serve.
  • Commitment to Excellence – always ask: "Is this the best version?" before delivering.
  • Hustle through easy and hard times – when others slow down, we accelerate.
  • Act Like an Owner – don't pass problems, solve them. Treat the company as if it's your own.

What We Offer

  • The chance to shape and scale operations at a healthtech with global ambitions.
  • Direct impact on healthcare delivery in Portugal and Brazil.
  • Hybrid work setup in São Paulo.
  • Competitive package and growth opportunities (PJ + SOP).
  • A mission-driven culture that values ownership, speed, and excellence.

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