CoE ABAP Platform

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

THE ROLE

SAP Customer Services & Delivery is a global organization supporting the world's largest companies running SAP solutions. With our highly motivated employees worldwide we offer comprehensive services for every aspect of customers software implementation and operation.

The Centre of Expertise (CoE) within SAP Customer Services & Delivery provides the expertise in application and technology areas to deliver high-end support to our Premium Engagement (Max-Attention, Active Attention and Value Assurance)customers.
Our methodology is to engage proactively with our customers and to live a long-term engagement build on trust and respect. Our work is based on a holistic understanding of our customers' business and a strong relationship to jointly improve IT & business operations and safeguard their implementation projects. As every customer is unique, we provide an individual high-quality support to them based on a value-based delivery approach.

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• The ideal candidate will have at minimum a very good bachelor's degree (graduated or to be graduated in maximum 2 years) in Information Technology, Mathematics, Science or Engineering.

• Ability to analyse complex problem situations and to develop solution approaches

• Good communication skills

• Ability to work independently and take ownership of assigned tasks

• You enjoy working in an international team

• Fluency in English

• Spanish is optional

EXPECTATIONS AND TASKS

The CoE ABAP Platform / Custom Code Management team focuses on the top Premium Engagement customers providing advisory for performance improvement in their developments, guidance during all Software Development Lifecycle phases and hands-on support for critical implementation projects and business-down situations.
As a Support Engineer your area of responsibility will involve the following: ABAP / Custom Code Management 

• Implement strategies for Software Lifecycle management according to customer strategies, using standard SAP Tools for Both On-Premise & Cloud solutions.  
• Advise customers on coding best practices, quality assurance topics and available ABAP-related tools.
• Execute and verify impact analysis on ABAP code logic, for planned upgrades and system conversions. 

• Execute ABAP remediation (code adjustment) activities during upgrades and conversion projects. 

• Analyse performance on backend developments including database calls and their respective statements. 

• Implement optimization strategies, proof of concept programs and logic for specific customer requirements using ABAP programming language. 

• Hands-on debugging activities for root-cause analysis during critical situations. · Create, Manage and optimize interfaces for integration between SAP & Non-SAP Systems / solutions. 

• Generate programming applications and data models using RESTful approach. 
As part of a global team, you will be working closely with SAP Development and the global SAP Support Centres to support strategic customer initiatives. Business travel will be an essential part of this role.
 

WORK EXPERIENCE

• Knowledge in at least one back-end development language and APIs for database integration (ABAP language preferred, JAVA, C, C++, C#, Python, Ruby, Go). 

• Knowledge in Object-Oriented Programming fundamentals (Encapsulation, Abstraction, Inheritance, and Polymorphism) and design patterns. 

• Knowledge of SQL usage in at least one database management system (HANA, MS SQL Server, PostgreSQL, Oracle, MySQL, Firebase). 

• Knowledge of client-server & peer-to-peer system architectures. 

• Experience in multiple software development projects. 

• Open-Source activities, hackathons participation and public project collaboration is a plus. 

• Knowledge on DevOps, microservices, GIT and/or Jenkins is a plus.

Location: São Leopoldo

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid