Technical Service Engineer
1 dia atrás
About the Role:
We are seeking a skilled Technical Service Engineer to provide expert technical support and solutions for our Mortar Powder & building material coatings product lines. This role combines hands-on field troubleshooting, customer training, and collaboration with R&D to optimize product performance and ensure customer satisfaction in construction, industrial, and architectural markets.
Responsibilities:
- Technical Support & Troubleshooting
- Serve as the primary technical contact for customers, distributors, and sales teams, resolving issues related to product application, performance, and compatibility (e.g., adhesion failure, curing defects, durability concerns).
- Conduct on-site visits to diagnose problems and recommend solutions for Mortar Powder (e.g., concrete additives, mortar mixes) and coatings (e.g., epoxy, waterproofing, decorative finishes).
- Product Training & Documentation
- Develop and deliver technical training programs for customers, contractors, and internal teams on product usage, safety protocols, and best practices.
- Create detailed technical documentation, including application guides, safety data sheets (SDS), and troubleshooting manuals.
- Product Optimization & Testing
- Collaborate with R&D and QA teams to improve product formulations based on field feedback and performance data.
- Perform lab and field tests to validate product compatibility with substrates (concrete, wood, metal) and environmental conditions (humidity, temperature).
- Compliance & Sustainability
- Ensure products meet industry standards (e.g., ISO, ASTM) and environmental regulations (e.g., low VOC, REACH compliance).
- Advocate for sustainable solutions, such as eco-friendly coatings or recycled sand powder applications.
- Cross-Functional Collaboration
- Support sales teams by participating in client meetings, demonstrating product value, and addressing technical inquiries during pre- and post-sales phases.
- Work with supply chain to address logistics or raw material challenges impacting product performance.
Qualifications:
Bachelor's degree in Chemical Engineering, Materials Science, Chemistry, or related field. Advanced degrees or certifications (e.g., NACE, SSPC) are a plus. 3+ years of experience in technical service, R&D, or application engineering within the building materials, coatings, or construction chemicals industry. Sherwin williams,Sika,etc are preferred.
Required Skills:
- In-depth knowledge of Mortar Powder applications (e.g., cementitious systems) and coating technologies (e.g., epoxy, polyurethane, acrylic).
- Proficiency in laboratory testing methods, data analysis, and root-cause analysis for product failures.
- Familiarity with CAD software, simulation tools, or digital tools for technical documentation is advantageous.
Preferred Skills:
- Experience with green building certifications (e.g., LEED, BREEAM).
- Multilingual skills for roles supporting global markets (e.g., Spanish, Portuguese, Mandarin).
- Willingness to travel up to 50% for customer site visits and industry events.
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