Payment Channel Product Manager

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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• Based on Didi (99)'s internationalization strategy, you will develop payment products that cover mainstream payment methods in Brazil and serve multiple industries.
• You will be responsible for managing the payment channels and operations of Payin (collection) and Payout (disbursement) for Didi (99)'s Brazil-based international business, with the goal of increasing the success rate of local payment channels.
• You will need an in-depth understanding of industry trends and characteristics of Brazil's payment landscape, including card payments, installment payments, PIX payments, and e-wallets.
• You need to have a proven track record of applying local best practices—specifically in card payments, installment services, channel MID management, and payment routing—to drive results.
• You should be familiar with key players in the payment ecosystem (e.g., acquirers, card schemes, issuing banks, and payment institutions). Additionally, you need knowledge of payment product systems and the ability to independently analyze/optimize requirements and solve problems in the role of a Payment Channel Product Manager.

• Be responsible for the payment channel management and operation management of Payin and Payout for Didi (99)'s international business in Brazil, with the goal of improving the success rate of payment channels in the country.
• Identify and optimize product opportunities/issues through competitor analysis, data analysis, and user complaints to enhance user experience and payment performance.
• Work closely with partner teams, especially local business teams, risk control teams, and FIBD teams in Brazil, also external institutions to define payment channel objectives and resolve product operation issues.
• Practice and implement best practices in card payment, installment payment, APMs (Alternative Payment Methods) payment, channel MID management, and channel router decision-making.

• More than 5 years of experience in payment product management or payment operations; familiarity with risk control, payment channel routing, and merchant ID management is a plus.
• Work experience in the industries of card schemes, issuing banks, acquirers, or e-wallets is preferred.
• Goal-oriented with strong logical thinking; possess excellent abilities to analyze, decompose, abstract, and solve complex problems, and can develop best practice solutions based on successful experiences.
• Understand internet product development processes. Be able to independently formulate and plan product requirements. Have good data sensitivity and analytical skills.
• English is required as the working language.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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