Service Specialist
1 semana atrás
Responsibilities, authorities and accountabilities
- Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the "level" of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
- Works together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information.
- Handles simple project processes. There are detailed guidelines for production and/or simple human interfaces requiring little technical knowledge. A framework of conditions is set.
- Handles targeted clients. Contracts are predefined and a framework of conditions is set and followed.
Required Qualifications
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 1 year of experience in Services).
Desired Characteristics
- Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
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