UX Program Manager, UXI Research Operations, UX Infrastructure

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in program management or operations management, managing vendor relationships or contingent workforces.
• Experience using data analytics to drive decision-making, such as defining SLAs, managing capacity, and optimizing vendor performance.
• Experience with User Research, Market Research or Research focused tools and methodologies.

Preferred qualifications:

• Experience driving operational strategy and execution within a global organization, managing workflows across multiple time zones.
• Experience leading large-scale operational transformations, specifically transitioning workflows from manual processes to automated or agentic systems.
• Experience managing global business process extended workforce (BPO) partners, including contract management, Quality Business Reviews (QBRs), and performance calibration.
• Excellent stakeholder management skills, with the ability to influence cross-functional partners and drive alignment on operational changes in ambiguous environments.
• Excellent investigative skills with the ability to extract, synthesize, and question data sets to identify underlying operational patterns and drive resource efficiency.

About the job:

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google's businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You'll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You'll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

As a UX Program Manager for Research Operations, you will separately execute end-to-end UX programs with a specific focus on transforming our vendor landscape and optimizing global recruitment operations. You will be the driver of a critical operational shift, reshaping our approach from exclusively human-led processes to agentic workflows that create deeper velocity for how UX research insights are generated.

In this role, you will require a balance of operational excellence and strategic relationship building. You will manage global vendor engagements across Phoenix, Manila, and Dublin, maintaining optimal staffing states while unblocking participant access challenges for UX Researchers. Beyond day-to-day management, you will apply your knowledge of UX processes to drive continuous improvement, taking ownership of scoping and delivering program goals that modernize how we gather user insights.User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users' needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products' unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google's philosophy: "Focus on the user and all else will follow."
Responsibilities:

• Manage vendor engagements with recruitment coordinators to maintain staffing at optimal states. Oversee global operations across Phoenix, Manila, and Dublin to ensure recruitment velocity and operational excellence.
• Drive a large-scale transformation to reshape our vendor landscape, shifting from exclusively human-led operations to agentic workflows that increase the speed of generating UX research insights.
• Streamline and optimize current workflows for participant recruitment, screening, and coordination. Navigate tooling transitions to ensure participant pipelines are efficiently managed and engaged, driving recruitment velocity by unblocking access challenges experienced by researchers.
• Establish operational reports to provide visibility and transparency on recruitment performance and vendor efficiency. Use investigative skills to extract data and question vendor insights to maintain optimal staffing states and drive improvements in the recruitment life-cycle.

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