Senior Business Analyst – CRM Dynamics 365 – Remote

NEORIS now part of EPAM is a Digital Accelerator that helps companies step into the future. We have over 20 years of experience as Digital Partners for some of the largest companies in the world. We are more than 4,000 professionals in 11 countries, and we have a multicultural startup culture where we cultivate innovation and continuous learning to create high-value solutions for our clients.

We are currently looking for a Senior Business Analyst – CRM Dynamics 365 – Remote (Brazil) an exciting opportunity to lead strategic CRM initiatives and drive high-impact global solutions.

Key Responsibilities

• Model CRM workflows using BPMN/UML and map business processes to Dynamics 365 entities.
• Develop detailed functional specifications, user stories, and test cases based on business needs.
• Support and validate User Acceptance Testing (UAT) to ensure alignment with requirements.
• Analyze existing processes and identify opportunities to optimize operations through Dynamics 365 CRM.
• Recommend improvements and design CRM solutions that deliver measurable business value.
• Collaborate with Product Owners on roadmap planning, backlog refinement, and long-term CRM strategy.
• Act as a trusted advisor, guiding stakeholders on CRM capabilities, best practices, and impacts.
• Facilitate workshops, discovery sessions, and requirement-gathering meetings with cross-functional stakeholders.
• Translate complex technical concepts into clear, accessible communication for all audiences.
• Lead or support change management initiatives to drive CRM adoption and user engagement.
• Contribute to user training, documentation, and ongoing CRM support activities.
• Lead or coordinate CRM implementation efforts, ensuring alignment with scope and timeline.
• Assist in project planning, scheduling, and risk mitigation to ensure successful delivery.
• Build strong relationships across global and multicultural teams.
• Support continuous improvement of CRM governance, processes, and best practices.

• 5+ years of experience in CRM consulting or business analysis roles, ideally focused on Dynamics 365 CRM.
• Strong understanding of business processes and ability to translate requirements into high-value CRM solutions.
• Solid experience with BPMN, UML, requirements analysis, and roadmap definition.
• Proven experience facilitating workshops, leading stakeholder interactions, and managing expectations.
• Experience with change management and driving user adoption initiatives.
• Hands-on expertise in UAT facilitation, test case creation, and validation of functional deliverables.
• Strong practical knowledge of Microsoft Dynamics 365 CRM and related ecosystem.
• Experience working in agile, international, and multicultural environments.
• Familiarity with Azure DevOps, CRM consulting methodologies, or Power Platform is a plus.
• Advanced English proficiency for communication in global environments.

We Offer

• Meal and Food Vouchers: Monthly benefits to support your dining expenses, both at home and outside.
• Private Pension Plan: Future financial planning with complementary retirement contributions.
• Health Plan: High-quality medical coverage for you and your legal dependent.
• Dental Plan: Comprehensive dental care with an extensive provider network.
• Life Insurance: Protection and security for you and your loved ones.
• English/Spanish Lessons: Support for continuous language learning.
• Wellhub: Access to benefits and discounts in gyms and wellness programs.
• Childcare Assistance: Financial support for early childhood education expenses.
• Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities.

Te convidamos a nos conhecer em , Facebook, LinkedIn, Twitter o Instagram: @NEORIS.

#LI-MB1