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Client Engagement Assistant
3 semanas atrás
The United Nations Volunteers (UNV) programme promotes volunteerism as a driver for peace and development. In Brazil, the UNV Field Unit partners with UN Agencies to deploy qualified UN Volunteers and ensure strong client-service delivery. Hosted within UNDP, the Client Engagement Assistant will enhance UN partnerships, support volunteer mobilization, and contribute to a positive volunteer experience. This 12-month national assignment (with possible extension) is based in Brasilia.
What You Will Do:
Partnerships & Client Engagement
- Manage relationships with priority UN entities and promote UNV solutions.
- Identify volunteer opportunities and draft Descriptions of Assignment.
- Support tailored offers, advocacy campaigns, mapping, and presentations.
- Document partner intelligence in the CRM and promote Online Volunteering.
Volunteer Experience & Duty of Care
- Support onboarding and provide ongoing guidance throughout the volunteer cycle.
- Respond to inquiries, gather feedback, and coordinate appreciation activities.
- Liaise with security focal points and assist with duty-of-care procedures.
- Ensure continuity of Field Unit operations during peak periods or absences.
Apply If You Meet These Requirements:
- Minimum
3 years of experience
in partnerships, client service, advocacy, development or volunteer engagement. - Technical/vocational diploma (or high school + 2 additional years).
- Strong skills in MS Office, presentations, reporting; CRM/ticketing tools an asset.
- Languages:
Portuguese (Fluent), English (Fluent), Spanish (Working knowledge).
Benefits:
Volunteer Living Allowance, medical insurance, learning opportunities, annual leave, and full UNV support services.
Deadline to apply: 28 November 2025