IT Support Engineer, LATAM, Remote

Há 5 dias

Brasília, Distrito Federal, Brasil Fundraise Up Tempo inteiro R$180.000 - R$288.000 por ano
Highlights
  • Base Salary: $18,000 - $24,000
  • Location: remote in LatAm
  • Stock options
About Fundraise Up

We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver.

About The Role

As an IT support specialist you will provide technical assistance to users by diagnosing and resolving hardware, software, and network issues. This role often involves helping employees with technical challenges through helpdesk systems or in-person interactions.

Key Responsibilities
  • Employee support (L1): Resolve day-to-day requests (access, permissions, app issues, Zoom performance, macOS basics).
  • Collaboration & escalation: Partner with People Ops, Dev Ops, Finance, and t; escalate non-L1 issues with clear context.
  • Documentation: Maintain concise runbooks and FAQs in Notion; turn solved tickets into articles.
  • Asset inventory: Track assignments, movements, and returns of equipment.
  • Onboarding: Prepare Macs, pre-provision accounts, set apps, profiles, bookmarks, avatars, and asset status update.
  • Offboarding: Revoke/adjust access, mail routing, device wipe & return checklist.
  • Access & security: Enforce least-privilege, group membership hygiene, basic audit readiness in collaboration with Security/People Ops.
  • Automation: Support simple automations (Zapier, MDM policies, small scripts) to reduce manual steps.
Skills and Qualifications
  • Language: Russian native, Fluent English (written & spoken).
  • Experience: 1–3+ years in internal IT support/helpdesk.
  • Platform: MacOS user support & basics of performance troubleshooting (Activity Monitor, storage, updates, network).
  • Ticketing & remote help: Jira (or similar), Asana (or similar), TeamViewer (or similar).
  • SaaS admin (working level): Google Workspace/Admin, Slack, Notion, Front, Zoom.
  • Device & identity: Mosyle (or other MDM).
  • Security mindset: Least-privilege, respect for process & data privacy.
  • Ways of working: Service-first, empathetic, clear communicator; reliable, organized, and detail-oriented; able to follow runbooks and improve them.
Benefits
  • 30 days off.
  • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
  • English learning courses (50% reimbursement, up to $1,000 annually).
  • Relevant professional education (50% reimbursement, up to $1,500 annually).
  • Gym or swimming pool (50% reimbursement, up to $500 annually).
  • Coworking (up to $250 monthly).
  • Remote working.

**Please note: All official correspondence from Fundraise Up will exclusively originate from the domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.

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