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Senior Coating Advisor

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil HEMPEL Tempo inteiro

Job Title: Senior Coating Advisor

Location: Applicants must reside in Rio de Janeiro, Brazil

Schedule: Remote

Department: Technical Services

Reports To: Area Manager Service Operations, Argentina & Brazil

Travel Requirement: Up to 80% travel, both domestic and international, with a valid US visa.

Important: Please submit CVs in English

Hempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency. Through our brands Hempel, Neogard, Crown Paints, Wattyl and Farrow & Ball, we provide solutions for the Marine, Energy, Infrastructure and Decorative industries.

Job Summary: Hempel is seeking an experienced and technically skilled Senior Coating Advisor to join our Technical Services team in Brazil, within the marine segment. This role is responsible for providing technical advice and support to sales teams, as well as conducting technical analyses of product configurations to determine customer-specific pricing. Key responsibilities include preparing and conducting technical sales briefings for customers and company representatives, researching customer technical specifications, estimating the costs, resources, time, and technical requirements for modifying, configuring, and installing products or solutions, and evaluating sales proposals to ensure they are technically accurate and aligned with the organization's quality standards.

Essential Responsibilities:

  • Fulfill assigned projects in accordance with the requirements of the Work Orders.
  • Advise customers on the correct use of Hempel products and paint systems by following instructions provided in current technical documentation (Product Data Sheets, application instructions, or other relevant technical materials).
  • Ensure compliance with agreed painting specifications, including technical standards, work procedures, and best painting practices.
  • Keep all parties informed of work progress through Progress Reports. In case of deviations or non-conformities, notify the customer in writing, provide recommendations for preventive/corrective actions, and follow up on their implementation.
  • Monitor and control paint inventory for the project, provide timely updates to front/back office sales, and ensure proper implementation of paint consumption planning and procedures.
  • Conduct coating condition surveys onshore and offshore as required.
  • Actively participate in claim handling procedures and assist in their resolution.
  • Provide pre-sales and/or post-sales technical support to customers, including testing and maintaining products, equipment, and services; evaluate and recommend new products or equipment upgrades as needed to meet customer requirements.
  • Monitor and resolve recurring issues to ensure ongoing customer satisfaction.
  • Manage complex and large-scale projects effectively.
  • Train customers on the features and application of purchased products when needed.
  • Ensure quality and timely reporting of all work activities.
  • Support the sales force regarding technical aspects of the company's products and services.
  • Complete all required reports with high quality and on time.
  • Utilize information tools efficiently in accordance with Hempel's procedures.
  • Ensure all Technical Services staff equipment is used according to project procedures and specifications, and that all equipment is calibrated and in good working condition.
  • Comply with training programs to acquire the necessary skills, knowledge, and behaviors.
  • Travel to project sites and prepare/distribute technical reports; travel accounts for approximately 80% of working time, both domestically and internationally.
  • Conduct work safely and responsibly, following Hempel's HSE guidelines and the HSE procedures of each worksite.
  • Use all required personal protective equipment (PPE) and ensure it is always in good condition for the job.

Minimum Qualifications

  • Fluency in Portuguese and English is required; Spanish is a plus.
  • Minimum 2 years of experience as a Coating Advisor in a technical service role, preferably within the marine segment.
  • Relevant certifications such as NACE, FROSIO, ABRACO, or IARCOR.
  • Strong knowledge of the paint and coatings industry.
  • Technologically proficient and comfortable using digital reporting tools.
  • University degree in Chemistry or a related field is a plus.
  • Completion of required internal training as outlined in Hempel's Group Training Policy.

What's in it for you?

100% employer-paid medical coverage for you and your immediate family (spouse and children)

Standard CLT contract benefits, including:

  • Paid vacations
  • 13th salary
  • Severance fund (FGTS)
  • Social security
  • Paid sick leave

Application due

Seniority Level

Associate

Job Functions

Customer Service, Project Management, Quality Assurance

Industry

Chemicals

At Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We're on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.