I&CX Sales

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About The SAP Internship Experience Program
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers

Three reasons to intern at SAP

• Immerse into a culture of collaboration: Be part of a supportive, global community and see firsthand how collective efforts drive meaningful outcomes. Work side-by-side with peers, mentors, and leaders to create impactful solutions.
• Gain project-driven experience and take charge of your growth: solve real problems and see your contributions deliver tangible results. Apply your skills, develop new ones, and build a strong sense of ownership over your work and its impact.
• Elevate your profile and gain visibility: Connect with SAP's global network of leaders and opportunities. Your experience in the SAP Internship Experience Program is a powerful accelerator for your career development

What You'll Do
Position title:
SAP I&CX Sales & Service Cloud iXp Intern – Technical Support

Location:
SAP Labs Latin America - São Leopoldo, Brazil (hybrid - 3 weekdays at the office)

Expected start:
September 2025

• Please, upload your resume in Englis

Our Technical Support I&CX organization is seeking an intern to join our team and assist in supporting our global customers. As a member of our team, you will have the opportunity to develop a wide range of technical and soft skills, as well as gain insights into various business processes. This internship provides an excellent platform for growth and learning in a dynamic and supportive environment.

• Provide remote technical support to global customers via support system, chat or calls.
• Help with troubleshooting, root cause analysis, and deliver solutions.
• Support the management of critical situations towards a positive outcome to the customer needs.
• Report errors which require code corrections to development teams.
• Contribute to the creation, enhancement, and sharing of internal and external documentation.
• Participate in local or global projects.

What You Bring
We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Currently enrolled as an undergraduate student, ideally in IT/Computer Science, Engineering, or a related field.
• Basic skills in troubleshooting and root cause analysis.
• Familiarity with a programming language (e.g. ABAP, Java, Python, etc).
• Awareness of web application infrastructure concepts (e.g. SOAP, APIs).
• Fluent or advanced proficiency in English.
• Strong verbal and written communication abilities.
• Ability to work under pressure.
• Eager to learn new technologies and tools

Nice to Have

• Exposure to ERP systems like SAP.
• Basic knowledge of CRM software.
• Spanish language skills.
• Experience in customer technical support delivery

Meet your team
Our SAP Sales and Service Cloud Support team is composed mainly of professionals with a software development background, trained and certified in Cloud Operations. We operate globally, providing 24/7 support to ensure successful project delivery for our customers. Collaborating in a partner model, we work closely with technical staff to assist our customers in navigating today's complex selling environment with SAP Sales Cloud's innovative solutions.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: .