L1 Technical Support Consultant

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a L1 Technical Support Consultant in Latin America.

In this role, you will provide first-level technical support for software, hardware, and SaaS solutions in a fully remote, multicultural environment. You will be responsible for troubleshooting client issues, monitoring hardware and systems, and ensuring timely escalation to appropriate teams. This position offers the opportunity to develop strong problem-solving skills, enhance technical knowledge, and contribute to a seamless customer experience. You will collaborate with international teams, maintain accurate records, and play a key role in ensuring operational reliability. The environment emphasizes continuous learning, personal growth, and a people-first management approach.

Accountabilities

• Respond to customer inquiries related to technical issues, providing effective and timely solutions.
• Monitor client hardware and systems in real time, detecting and escalating issues as necessary.
• Follow established procedures to escalate complex technical issues to internal teams or stakeholders.
• Maintain accurate documentation of system failures, maintenance activities, and identified bugs.
• Collaborate with internal teams to ensure smooth operations and timely issue resolution.
• Support the enhancement of overall client experience through proactive troubleshooting and communication.

• Excellent English communication skills (C1 or higher, spoken and written).
• Minimum 1 year of experience in technical support or a related role.
• Ability to identify and resolve basic hardware and software issues independently.
• Hands-on experience with hardware troubleshooting and technical problem-solving.
• Familiarity with ticketing systems such as Zendesk or equivalent.
• Fast typing skills and the ability to manage multiple tasks simultaneously.
• Strong customer service orientation, responsibility, and interpersonal skills.
• Willingness to learn and adapt in a remote, multicultural environment.

Preferred: Experience with remote hardware debugging or advanced troubleshooting techniques.

• Flexible working schedule and fully remote work from Latin America.
• Competitive compensation in USD.
• Inclusive, international team environment.
• Paid intensive training and probation period.
• Opportunities for career growth, self-development, and long-term cooperation.
• Bonuses for referrals and performance recognition.
• Work-life balance supported by responsive management.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the three candidates who best match the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are managed by their internal hiring team.

Thank you for your interest

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