Application Support Team Lead

Há 5 dias


São Paulo, São Paulo, Brasil Genesis Global Tempo inteiro R$120.000 - R$240.000 por ano

WHO WE ARE

Genesis transforms application development in financial markets by offering a low-code platform that supercharges developers and enables organizations to build performant, secure applications with unmatched speed, efficiency, and scale.

At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture where the foundation of our success is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a range of cultural backgrounds. We have the vigor and passion of a startup and the skill and experience of a scale-up, consistently refining and exploring ways to make work better for everyone.

To help us achieve our vision of reinventing the way financial markets organizations build software, we are looking for people who aren't afraid to challenge the status quo - people who are passionate about change.

If you are a self-starter with a solution-orientated mindset, you'll find a home at Genesis.

WHAT WE ARE LOOKING FOR

We are looking for an Application Support Analyst (Supervisor/Team Lead). Our vision is to create a world-class global support team for our clients and to support their LCAP infrastructure and platforms. The role will suit a technical-minded individual who loves to problem solve and has great communication skills – you will have to speak to customer IT teams and business users, alongside our internal Dev and product teams. Our support analysts must also be keen to understand the wider business flows and systems at the customer site to provide a first-class support experience.

The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems, and own/manage incidents/critical issues faced during particular shift.

HOW YOU WILL PLAY YOUR PART
  • As a shift and team leader, you will be responsible for the team covering your shift and able to handle the incidents and critical problems faced during shift.
  • Work with other leads to ensure the successful management of tickets (handover between shifts, escalation).
  • Perform 1st and 2nd front-line support of Low-Code Application Platform applications and infrastructure.
  • Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments.
  • Regular communications with an extensive client base to provide status updates, and successful solutions as well as document all activities for future reference.
  • Responsible for the recording of issues and actions and being able to provide incident and problem management (understanding of ITIL processes).
  • Tracking and monitoring all our clients hosted platforms (Prometheus / Data Dog/Splunk).
  • Act in a strict change management regime, involving testing in UAT and like-live environments.
  • Capacity management and tracking and management of audit requests.
  • Small scale application upgrade, configuration and patching across multiple environments in line with requirements.
  • Oversight, QA and sign off for all go live and production changes/upgrades.
  • Contribute to departmental and company-wide process improvement.
  • Participate and own documentation of Critical Issues / Processes related to platforms and generic support.
  • Operate as part of a shift rota, covering the hours of 13:00 – 22:00.
  • Weekend and evening pager cover on rota.

THE EXPERIENCE YOU WILL BRING

· Experience leading and working as part of a team in a follow-the-sun support model.

· Proven industry experience in Application support and capable of owning the team responsibility, with at least 7-14 years of experience in supporting capital markets solutions that process financial instruments.

· Strong problem-solving and analytical skills.

· Previous experience in Incident management / escalation process / change management process.

· Strong communication and interpersonal skills. Ability to explain technical concepts to non-technical persons with proven experience of working with business stakeholders and external clients.

· Willingness to take ownership for problem resolution and additional responsibilities where applicable.

· Strong scripting and programming skills.

· High proficiency with Linux environments (Amazon Linux 2023, Redhat and CentOS).

· Good understanding of networking and client/server technology (http vs websockets and ports), FIX

· connectivity is also a bonus.

· Worked with and have an understanding of cloud computing and environments, ideally AWS hosting.

· Proven industry experience following Agile Software Development practices.

· Knowledge of the typical flows and functionality associated with handing business flows in one or more asset types; equities, fixed income, FX, listed future and option, OTC derivatives.

· The ability to constructively participate and critique in technical and functional discussions with talented technical architects and lead developers.

· Process excellence – a passion to achieve results though effective organization and process disciplines.

· Ability to work both independently and as part of a team.

· Ability to maintain confidence and composure in all situations.

· Self-starter with strong sense of ownership.



  • São Paulo, São Paulo, Brasil Genesis Global Tempo inteiro

    **WHO WE ARE**At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture where the foundation of our success is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a range of cultural backgrounds. We have the vigor and passion of a startup and the skill and...

  • Application Support Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil Genesis Global Tempo inteiro

    What We Are Looking ForWe are looking for an Application Support Analyst to join our Application Support Team. Our vision is to create a world-class global support team for our clients and to support their LCAP infrastructure and platforms. The role will suit a technical-minded individual who loves to problem solve and has great communication skills – you...


  • São Paulo, São Paulo, Brasil Genesis Global Tempo inteiro US$70.000 - US$120.000 por ano

    WHO WE ARE Genesis transforms application development in financial markets by offering a low-code platform that supercharges developers and enables organizations to build performant, secure applications with unmatched speed, efficiency, and scale. At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture...

  • Application Support Engineer

    4 semanas atrás


    São Paulo, São Paulo, Brasil eClerx Tempo inteiro

    OverviewApplication Support Engineer at eClerxLocation: Sao Paulo, Brazil • Type: Full-time (On-site) • Department: Financial MarketsSummaryWe are looking for candidates who are passionate about learning and resolving day-to-day technical issues. As an L2 Application Support Specialist, you will support the bank's applications by troubleshooting issues...

  • Application Support Engineer

    3 semanas atrás


    São Paulo, São Paulo, Brasil eClerx Tempo inteiro

    Overview Application Support Engineer at eClerx Location: Sao Paulo, Brazil • Type: Full-time (On-site) • Department: Financial Markets Summary We are looking for candidates who are passionate about learning and resolving day-to-day technical issues. As an L2 Application Support Specialist, you will support the bank's applications by troubleshooting...

  • Application Support Analyst

    4 semanas atrás


    São Paulo, São Paulo, Brasil Genesis Global Tempo inteiro

    **WHO WE ARE**At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture where the foundation of our success is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a range of cultural backgrounds. We have the vigor and passion of a startup and the skill and...


  • São Paulo, São Paulo, Brasil JPMorganChase Tempo inteiro R$120.000 - R$240.000 por ano

    JOB DESCRIPTIONJoin our dynamic team to innovate and refine technology operations, impacting the core of our business services.As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day...

  • Technical Support Team Lead

    1 semana atrás


    São Paulo, São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro R$51.600 - R$64.800 por ano

    Role- Trilingual Team Lead (English+Portuguese+Spanish)Location: Sao Paulo, BrazilSalary: BRL 4300/monthKey ResponsibilitiesEnsure staffing levels are maintained during operational hours, adjusting shift patterns, holidays, and extended absencesPlan, control, and monitor team activities to optimize performance and ensure goals and standards are metTrack...

  • Support Lead

    3 semanas atrás


    São Paulo, São Paulo, Brasil Latitude Tempo inteiro

    Latitude.sh global compute platform launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world.We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure....


  • São Paulo, São Paulo, Brasil Questrade Financial Group Tempo inteiro R$120.000 - R$240.000 por ano

    Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses...