Business Operations Analyst

The Global Partner Success team plays a critical role in enabling Thoughtworks to collaborate effectively with strategic partners, hyperscalers (e.g., AWS, GCP, Microsoft), and technology (ISV) partners (e.g., Databricks). As we continue to expand and optimize these partnerships, we are strengthening our operational capabilities to drive efficiency, maximize influenced revenue, and align with broader business

As a Business Operations Analyst, you will be responsible for executing the operational aspects of our partner strategy, ensuring seamless collaboration between internal teams and external partners. This role requires strong analytical skills, attention to detail, and a process-oriented mindset to deliver operational excellence. You will work closely with stakeholders across partner sales and alliances, client leadership, finance, and marketing to ensure partnership operations run smoothly and are aligned with Thoughtworks' strategic goals.

Job responsibilities

• Partner Program Execution: Support the execution of partner programs by ensuring data accuracy, process efficiency, and alignment with strategic goals (e.g., AWS SCA targets).
• Portal & CRM Management: Maintain and update partner portals and internal databases to reflect deal progression and ensure accurate reporting.
• Data Analysis & Insights: Analyze partnership data and metrics to track performance, identify trends, and provide actionable insights to stakeholders.
• Operational Excellence: Collaborate with cross-functional teams to improve processes, enhance scalability, and drive efficiency across partner operations.
• Stakeholder Support: Provide internal teams with partnership insights, connect stakeholders as needed, and troubleshoot operational issues.
• Continuous Improvement: Contribute to ongoing enhancements of partner operations through process optimization, automation, and best practices.
• Reporting & Communication: Assist in creating reports and presentations that communicate partnership performance, progress against targets, and overall impact to leadership.

Job qualifications Technical Skills

• Advanced English (daily interaction in a global team).
• Technology Proficiency: Familiarity with CRM systems (e.g. Salesforce), analytics tools, and workflow management platforms.
• Analytical Thinking: Strong data analysis and problem-solving abilities to generate insights and actionable recommendations.
• Business Acumen: Understanding of partnership ecosystems, sales motions, and business operations in a global context.

Professional Skills

• Assertive Communication: Confidence to handle difficult conversations with clarity, empathy, and professionalism.
• Process Orientation: Experience streamlining and managing workflows to drive efficiency and consistency.
• Collaboration & Communication: Ability to partner across functions, build trust, and clearly articulate findings to diverse audiences.
• Attention to Detail: Precision in data handling, reporting, and execution of tasks.
• Adaptability: Comfort working in a dynamic, fast-paced, and global environment with shifting priorities.
• Proactive Ownership: A strong sense of accountability-someone who takes initiative, drives tasks to completion, and follows through.
• Global Mindset: Flexibility to collaborate effectively across time zones and cultural contexts.
• Team-Oriented Spirit: Not just a co-worker, but a teammate who uplifts others, celebrates wins, and contributes to a positive team culture.
• Growth-Oriented: Open to feedback, eager to learn, and willing to step outside of comfort zones to take on new challenges.

Other things to know Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we're pushing boundaries through our purposeful and impactful work. For 30 years, we've delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let's be extraordinary.

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