Technical Expert

About Us

Join us at Orange Business

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

To provide next level technical support to global customer service centers and platform service supervision & Support centers by resolving low to medium complex SDX,SD-WAN,OPC & OFC issues and contributing to targeted customer satisfaction and network performance business objectives

• To provide next level technical support for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,OPC.OFC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs
• To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades
• To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC,OFC & Telco Cloud platforms and services in Orange Business.
• To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures
• To contribute in "Technical Incident Reports" for major network incidents and problems
• To coach newly joined Telco Cloud Support Engineers on a specific technical domain area
• To gain and apply technical and soft skills as per individual objectives
• To achieve Telco Cloud Build & Run KPI targets
• To contribute to customer satisfaction and Network Performance KPI targets

About You

Excellent knowledge of communication standards and OSI/commercial protocols as follows:

VirtualizationTechnologies
- Linux, SD-WAN, SDN, Vmware, BluePlanet

Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage

Excellent Analytical and trouble-shooting skills

Good understanding of Telecom Service providers Virtualization, Networks and Services

Professional knowledge and hands on troubleshooting experience on two or more of the following technologies

• SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux
• Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T
• Rancher Kubernetes/Container/Dockers
• Juniper Contrail
• Ciena BluePlanet
• Network Automation development with Python, RedHat Ansible, PERL, Shell
• TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP)

Hardware

• Dell Switch & Servers
• CISCO Routers,
• Juniper MX Routers & QFX Switches

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.