Operations Center/Customer Support Agent

2 semanas atrás

São Paulo, São Paulo, Brasil Zimpler Tempo inteiro R$30.000 - R$60.000 por ano

  • São Paulo
  • Remote


Job Description

At Zimpler, we're on a mission to outsmart every barrier so that moving money is as simple as sending a text. We're here to make safe and instant transactions available between everyone, everywhere – all the time.

As part of our team, you will be responsible for monitoring our most critical systems, identifying and solving technical issues, and ensuring a smooth experience for both businesses and end users. If something goes wrong, you're the first line of defense. If everything is running well, you'll be helping customers with support tickets. No two days are the same, and you'll be part of a fast-moving, high-impact team.

We are looking for someone who is quite new in their technical career but has a strong interest in service and supporting others. Your enthusiasm to learn and adapt will be key to contributing to our mission and helping us maintain an exceptional experience for our customer and users.

You will be a part of a four person team. You will be scheduled to work Friday to Monday with a 6 or 7 hour shift but you will have at least one Sunday off every 4 weeks. Your working hours will be rotating between early and late shifts depending the schedules, but between 11am BRT to 4am BRT. You will work approximately 120 hours a month.

This is what you'll do
  • Monitor Critical Systems: Keep a vigilant eye on our fintech systems to ensure stability, security, and performance.
  • Proactive Problem-Solving: Anticipate and address potential issues to prevent downtime and service disruptions.
  • Swift Response: Act promptly to system alerts and escalate major incidents when necessary.
  • Customer Support Excellence: Manage support tickets for both corporate clients and end users, embodying our dedication to exceptional service.
  • Global Collaboration: Work closely with our Sweden based Customer support and Tech team, contributing to operational enhancements.
Why Zimpler?
  • Innovative Environment: Be part of a fintech company that's reshaping the financial industry through game-changing innovation and strong partnerships.
  • Hybrid Role: Enjoy a balance of office collaboration and remote work flexibility.
  • Career Growth: Access opportunities for professional development in a fast-growing international company.
  • Impactful Work: Contribute to making safe and instant transactions available globally.

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